The Coleman Apartments

"If I could give no stars I would so my ac went out I have a 4 month old that can’t breathe in the heat well I called them and asked if they could do it as emergency maintenance because it was 90 degrees out they said it is not emergency maintenance and the ac is still not fixed then! I was looking to buyout the lease agreement because I do not want to live here anymore they gave me a paper telling me how to clean my apartment and that they were doing a inspection for “pest control” but actually came in just to make sure I moped my floors and wiped my sink out and all that so I went into the office and asked how much the buyout fee is and was told 4 months of rent and I didn’t think that sounded right so went back read my lease and it says 2 months of rent to buy out the lease so they decided to lie to me about that thinking I wasn’t gonna take the time to go back and read the lease!!"

"Do not lease from here. From day one it has not been great. I have gone without heat now I have been living with out AC for 5 months. I have asked to hire a certified professional multiple times. Each time I get maintenance team will come out and fix it and then it will be a week later and then they will make the problem worse and will leave and not communicate with me. I never get a straight answer. Don’t know when my air is going to be actually fixed and they do not give updates. I have asked also multiple times to be reimbursed for not having central air. They told me no they could not do that. After I was told I couldn’t have an AC window unit. They didn’t have one that was working. I went out and got one myself now one is magically found, but it does not work. The pool was only opened for two weeks. During that time, it was never cleaned or had chemicals in it. At this point people are over paying for things that no one can use."

"I have lived here three years and have experienced two companies maintaining this apartment complex. Yes this new one has indeed updated all of the things on the outside but the apartments are in desperate need of updating. I have had my heat go out TWICE within a few months, both times when its 10-20 degrees. They addressed it the first time quickly yet the second time I called the "emergency" line yet never heard from anyone till two days later and that was after I went to the office. Now several months later, my AC has gone out. I went almost a week without any update and only got one because I had to call and then also go into the office to check on the status. I was told they could provide me with a portable AC until the AC could be fixed. I was not given an update on when the said part would come in and I will now be going another night without AC. Not even including the time my lights and electric were going in and out and they refused to believe me till I could provide a video and then that took a week to fix and actually bringing an electrician. The office is not helpful. Half the time you cannot get someone to answer and when they do, its just "Im sorry" and "we can't do anything". Maintenance staff has also been an issue. I have been asked multiple times if I even know how to use the thermostat of the apartment I have lived in for three years. I do not like how they assume I don't know how to work my own apartment and I would want to waste their time. I respect their time and know they have many things to do yet this has become unacceptable. I will not be renewing."

"Lived here for the past 9 months. The unit itself is fine albeit a little pricy. It wasn’t very clean when moving in but I wasn’t worried about it and cleaned it myself. The 2 stars is because our car has been stolen from here during the daytime, and 3 different packages have been stolen from in front of our door. When we tell management they say there’s nothing we can do about it. They say there is security but I’ve never once seen a security person. Also a couple months after we moved in our fridge stopped working for no reason overnight and all our food went bad. They provided us with a replacement that was smaller and not as new, and refused to comp us for over $300 of lost food saying we should have called the emergency number (fridge broke overnight and we were not aware until morning). Part of why we moved here was for the nicer appliances and now we have a secondhand fridge anyway and just don’t feel the safest. We have also had flooding twice now from the tub and then the AC, and had to put in 2 work orders to get our toilet fixed because the first time they said we put too much TP in it… turns out there was genuinely something stuffed down there from a previous resident. Office staff has not been helpful, they always just say we can’t help you."