Wright Buick GMC

"Quick and easy, got all my concerns taken care of effectively and quickly! Tech was extremely knowledgeable on the brand. Service writer was kind and courteous!"

"First I will say Adam in service is wonderful, understanding and heard me. However, I have had my car for 2 years. In the first 6 months to a year I took my car to them for the truck hesitating when accelerating (I knew it was the transmission). I was told that it was flushed before I bought it. Ok no problem, but then a couple months later I had to make an appointment for the problem never stopped. While scheduling the appointment I told them what the problem was and again when I arrived. They said they would check it out as well as other things that needed done for inspection. A year later I'm still having the same problem even took it to another shop where I was told to go back to GMC for I was under warranty. So that's what I did, when I made it to the appointment I was told that it in fact was my transmission I was no longer under warranty and the last time I was there they couldn't find where I told them what the problem was and the guy who wrote down my compliant no longer worked there, but they were able to see the first complaint I made and the call I made about it. Adman told me that I may have to pay out of pocket, but would see what they could do since there was some proof that I had made a compliant about the transmission, ( I was mad because I have been saying it for a year straight and no one listened, but Adam was patient with me and understood where I was coming from). Car was in the shop for a week and when I returned Adam told me I didn't have to pay for it was covered under something (can't remember). I couldn't even be happy for once I drove it off the lot it continued to hesitate when accelerating. I called back to GMC and Adam informed me that I had to drive it a certain amount of miles to see the difference. I drove the miles needed, there still was no difference, so back to the shop I go. They found another issues and fixed that ( had to leave the car for I only had a certain amount of miles I had to be under for it to be covered for free, so I left the truck there). Just like the first time it got fixed it did the same thing as soon as I turned of the lot. I have called several times and left messages every time, but no answer or call back. The first time my truck went to the shop I was told the transmission had to be torn down to the point of failure to find the problem. They did that, so how is it I had to take it back if they did that. I spoke to the manager and he didn't seem to care and told me there's nothing more he can do. I hope I never have to take my truck back there or deal with them again. Once again ADAM IS GREAT."

"We took the car in to be evaluated and were told they needed to order the parts. They said they would contact us. Several weeks went by, and when we tried to reach out via email and call, we received no reply. It wasn't until we stopped in to check in-person that we were informed that the part had been there for a while. They just never called us. Then, we had to wait another 2 weeks to schedule an appointment to get the issue resolved. We had high hopes that this would be the end only for the car to be in worse condition than when it went in. The car was sent in for an accelerator pedal change and now has 2 engine codes, is shaking and stalling when trying to accelerate. We will not be returning to Wright Automotive unless it is literally the last place on the planet to take our vehicle."

"The service manager took excellent care of me. I went in cause I lost power steering. He showed me that when the mother was replaced the other dealership did it incorrectly. They corrected the problem which was wiring fixed a few more things and got me out in a timely manner."

"Courteous calls and updates from Tom. He informed me there were some problems with the warranty part (bumper) from Explorer Co. and getting a proper fit, but Tom let me know he needed more time and made it work. Wright took care of the warranty repair as promised. Having an upfitted vehicle with a separate warranty concerned me but l am confident going forward, should there be other issues, that Wright Wexford Collision will work with me and the Explorer Co. to resolve them."