Enterprise Rent-A-Car

"3rd time trying with reservation confirmation, last time renting there. Incompetent. Have a reservation twice, told no car, come back at 1p. No, unacceptable. Go down the street to another Enterprise and they honored our reservation quickly and happily. Late twice, and neither time did they offer to try and find a car elsewhere or fix the problem. I don't care how busy you are, I'm the one that doesn't make my meetings on time because of your incompetence. Poor customer service, bad attitude, arrogance. Don't waste your time here. Just keep driving south and find a better option."

"This is the third time I bought a car from them and each time I was very pleased with the experience.The staff was very helpful with the process and Jason the salesman was able to work with me along with Greg the manager made everything come together to make sure that I got what I wanted I would greatly advise anyone to go to Cranberry to see them for a car"

"Awful experience and even worse company follow up. When we picked up our rental just about the entire car was scratched up, side mirror was broken, and the inside was filthy with liquid and creams never wiped on the seats. I filled out a survey after my rental and a local District Manager left a message to discuss my concerns. I have called back several times, left a text and voicemail to call me back and ZERO response. Shows how little they really care about customer feedback."

"The recent experience from this rental location was very scary, when they call me 30 min before my pickup time and informed that my SUV car was not available. The car was reserved several weeks before. Also, when I called them 24 hrs. before pickup, they confirmed the availability of my car. At the last minute of my travel, it was big chaos and I had to call several rental companies. Finally, Hillsborough Enterprise company get me with similar car. Not sure why Cranberry location told me that my type of car not available within 100 miles. The guy who called me was very rude and justified me that legally they can cancel my car anytime. Although he promised to send me cancellation email, it never arrived at my inbox, probably they don't want to keep any written proof. While I was sharing my experience with my office colleagues, I heard at least 2 of my colleagues had similar experience and advised me to reserve from North Brunswick or other locations in future and stay away from Cranberry. I am reserving cars from Enterprise for 20 years and never had this kind of experience at the last minute of my travel with family."

"I was greeted upon entering the door which shows they appreciate my business. The building is kept clean and has comp beverages while waiting. Employees were eager to assist and meet my needs with all 4 vehicles I purchased."