GameStop,

4110 Brownsville Road, Pittsburgh, PA 15227

"Friendly service, love the ambience. Just wish they had more stock on action figures."

"No retro games or things people actually want. And even if you try and buy a new game they're more than likely opened already so it feels used. Such a shame what happened to the company."

"This is my neighborhood GameStop and over the last 10 years service here for me and my family has always been top notch. Today, the day after Christmas, I went in to make a return/exchange and unfortunately, I did not have the receipt nor the order confirmation email nor did I make the online purchase through a GameStop account. I truly walked in there with the Perfect Storm of a terrible return situations--and I knew it and I felt terrible about it! Zack was patient, calm, kind, and courteous as he worked through the many flaming hoops that needed to be jumped through in the store computer system to allow the return/exchange to happen. Many thanks to Zack, the other staff person working in the store, and to the many managers that Zack contacted to make sure I left with the game my kid wanted for Christmas."

"If I could've given less then 1 star I would've. If you go into this store and see a guy with a hat and no name tag to know who he is (Ryan employee ID 697847) first he'll try to sell you a warranty that he'll tell you is good for returns but when you try to return it he'll come up with excuses for why he can't then if that doesn't work he'll yhreaten you with the cops. If you ask if you can speak to a manager then he'll say there is none hands down the worse customer service ever and still am stuck with a game that doesn't work."

"Called for a hour and not one pickup. Realistically that's about a full hour so a total number of calls for that hour is 85 calls(30second call holding. 15second waiting on automation to let me get past auto teller and ring the store line. Went in store, find the large white blue shirt woman today on Feb 24th 2023 was not picking up the calls with only myself and 2 other customers in line. I waited additional 20+ min, while calling still, (and no pickup). I believe others were also calling. With no customers being helped, the phone line still wasn't being picked up. Called while waiting, called while out of line. What happened to customer service? Everytime in the last year or 12mo I've called, my experience is often exactly as described. What happened? Isn't the manager named Drew? What happened?"