Verizon

"I went to this store and there were 6 employees doing nothing. I tried to return equipment and three of the employees were very rude and angry I guess that I interrupted their conversation. I witnessed two of the employees throwing away my equipment next to the trash container outside the store. This was after one of them attempted to stop me from leaving the store."

"Kyle is awesome to help small businesses! Great customer service, made the transfer of lines from tmobile to verizon seamless"

"I had a question on a new iPhone. Kassi was able to assist me. She was very polite and extremely helpful got the problem solved quickly."

"Had the pleasure of working with Kurt today. He was incredibly kind, very helpful & knowledgeable. I truly appreciated all his help!!"

"I genuinely don’t even know where to start. My father (account holder) ordered a new phone for my mother for Christmas. They told him he’d have to pay off her old one, and then the taxes and fees on top of that for the new one. They didn’t have the new phone in stock but said they’d ship it to us. Well, first the order was accidentally rung in as cash when we wanted to pay with a card. After they tried to cancel the transaction for a while, my dad said he would just go get the cash for it. He paid it in cash and they assured us that it would be shipped to us before Christmas. Fast forward 2 weeks, and the order was cancelled and shipped back to the warehouse. We weren’t notified of this and they couldn’t seem to figure out the reason. Eventually they told us that the order had been cancelled as a result of them attempting to cancel the cash transaction before. I went to go talk to them to figure this out and they told me they would fix it and get it shipped again and would update us with tracking info. Fast forward several days - no shipping info. My dad tried to go up to the store and ask them what’s going on, they told us to text the rep who helped us and they couldn’t do anything for him in the store, so he left. We’ve both been trying contact the store or the rep and have gotten NO reply. We’ve called customer service and they won’t have an update for us for 7-10 days, and when I attempted to just cancel the order completely, they told me I would be refunded HALF of what we paid. Their system shows no record of the hundreds that were paid at the store, only half. They took the cash and now there’s no way to figure out what happened or what went wrong and no one will give us any answers, other than their customer service who said they may have to open an investigation into what happened with our money. I genuinely don’t think we’ll continue with Verizon after this experience. I’ve never left a review for any business on Google before but I don’t want this to happen to anyone else."