Boost Mobile 12 North Mill Street, New Castle, PA 16101

"I Left boost over tye charges fluctuate and trade up is no longer worth anything. Phones aren't worth boosting up. Not available. Especially for s really good phone. Good luck on that one"

"My experience at this boost mobile store was extremely disappointing. I expected better customer service, higher product quality, and fair pricing. Unfortunately, I got none of that. I would strongly advise potential customers to consider alternative stores for their phone needs, as this one left me with a sense of regret and frustration. I attempted to address these issues with the store's customer service, but my concerns fell on deaf ears. They offered no solutions, and it was clear that they were not interested in rectifying the situation or addressing my dissatisfaction. The first issue I encountered was with the customer service. Upon entering the store, I was greeted by an employee who seemed disinterested and unhelpful. When I asked questions about the available phones and their features, I received uninformative responses. It felt like they were more interested in talking to their coworker than assisting customers."

"I visited the store because I was having issues with my phone, and I hoped they could diagnose and fix the problem. However, the staff appeared clueless about even basic troubleshooting. They ended up making my phone's issue worse, which left me even more frustrated. Instead of addressing my phone's problem, they tried to push me into buying a new phone, constantly insisting on expensive upgrades and add-ons I didn't need. It felt like they were more interested in their commission than solving my problem. I had to wait for what felt like an eternity to be attended to. There were hardly any customers in the store, but the staff didn't seem to care about the growing line of frustrated individuals waiting for assistance. The store's overall cleanliness was lacking, and the displays were disorganized. It gave off an unprofessional vibe that didn't inspire confidence in their services. After they attempted to "fix" my phone, they charged me an exorbitant amount for a service that not only failed to resolve the issue but also made it worse. When I inquired about a phone upgrade, the salesperson provided me with inaccurate information about the available options and pricing. It was evident they were more focused on making a sale than ensuring I got the right product for my needs. The prices for their products and services were significantly higher than what I had seen at other stores. To make matters worse, they failed to disclose hidden costs until the final bill, which left me feeling cheated. After purchasing a new phone, I encountered an issue, and despite promising to assist, the store failed to follow up or provide any support, leaving me to deal with the problem on my own."

"My overall experience at Boost Mobile Mill Street New Castle was extremely disappointing. The combination of store, unhelpful and disinterested staff, outdated product selection, and high prices left me utterly dissatisfied. It was a complete waste of my time, and I left the store feeling frustrated and empty-handed. I hope my review serves as a warning to others. It's clear that it has a long way to go in terms of customer service and product selection. I'll be taking my business elsewhere in the future and not to this location. There was no exceptional service to speak of. No one on the staff went out of their way to help or guide me. I was left to navigate the confusing array of phones and accessories on my own. my shopping experience was frustrating and time-consuming. The staff made no effort to assist me in choosing a phone, and It felt like they couldn't care less whether I made a purchase or not. The store's appearance was far from impressive. It was cramped, poorly lit, and cluttered. It gave off an unprofessional and disorganized vibe. I inquired about repair services, but the staff seemed unsure if they even offered such services. This lack of information was baffling. This store lacks the basic elements of customer service and product quality. They had a limited range of phones, and most of them were older models. It felt like they were trying to sell outdated inventory instead of keeping up with current technology trends."

"Worst "help" I've ever had. Counter person was more than happy to take my all money when i needed my phone screen replaced. But was not quite as helpful when i came back no more than a month later when their knockoff screen malfunctioned and only half of it worked. Never helped me with anything I needed to do with my phone"