WHS Primary Care - Lakeside

"I was on the fence about this practice prior to my next point, but in September 2023 my wife and I, both patients of this practice at the time, came down with covid (our first time, yay us) while traveling. We called on a Friday morning about ten minutes after "open" and had to leave a message (as an aside, they never answer their phones, in our experience; neither does Wash pediatrics FYI) that we were both very sick with covid, for the first time, both a bit higher risk, and please call back to setup a telehealth or just call in Paxlovid, anything. Never called back. Like, we're still waiting...June 2024. Thankfully we mostly made it through OK after finding a local doc to help us. Nice job! FYI, this wasn't our only mixed experience, but more of an icing on the cake. I know people REALLY like some of the doctors here, and I get it, but when the overall system sucks, what good is it?"

"The worst receptionist we have ever dealt with. One of the receptionists is extremely rude and mean and has no respect. Communicating with them over the phone seems very difficult."

"I made an appointment for my annual checkup and physical. I also did some bloodwork. Upon entering the lady at the desk made a comment about my looks. I heard her but just chose to ignore it. I have a lot of patience running my own store so it’s whatever. She continued to say something so I finally just said thank you to end that. Had I made the same comment to a woman I would have been arrested and thrown in jail. The appointment was fine. Everything checked out good. I was frustrated I didn’t see my actual PCP because we go way back with my history. He understands my background. I did my bloodwork and when I got a message that everything was good, I asked if I could drop off a paper for the doctor to sign. My work company gives $250 for employees who do their annual exams. I was told yes no problem drop it off. I leave work and take the paper. All they have to do is sign it and stamp it. I did everything else. The same lady told me as I was walking in that they don’t do paperwork. She proceeded to tell me that 6 times. Eventually she says she is joking. I walk in hand the paper to her. She then proceeds to tell me it’s a $10 admin fee to this? Seriously? Okay whatever gets this over with. I guess you need paid $10 to do your job. I leave and go back to work. I get a call 20 minutes later from the same lady that they made a mistake and my fee was waived? We can refund it or credit your next visit. So which is it? I eventually hung up the phone because I was tired of listening to her. At this point you have been ignorant to me with your comments. Unprofessional. And now you have wasted my time and my money. So I drove back again to get a refund. No apologies or nothing. It seems the entire office got a laugh out of it. I kindly let her know I would never be back and will see a new PCP. I will never recommend anyone to go there again. Not that it really matters to anyone there."

"I used to love this place. The doctors were great and the staff answered the phone. This review is probably geared more towards the staff since they are the gateway to the doctor. Well, they suck. This is the second time we’ve had an issue and had to leave a message because they won’t answer the phone and we never received a call back. This most recent time was really, really important since we had a serious medical issue out of state and needed help but thank god we found someone that could help us. Also, as a side note, one of the male doctors laughed at my husband when he told him his job was stressful which was incredibly unprofessional. Sadly, I would not recommend this place anymore."

"My experiences at Lakeside Primary Care have all been extremely positive. I am not a fan of medical offices and I don't like going to see a physician. I'm usually nervous and anxious, which gets worse as most physicians are behind on their appts and the wait time ends up being long. This is not the case at Lakeside. I have been taken back to an exam room and seen by the Dr. within 5-10 minutes of arriving at the office. The office staff are very professional. The nurses are kind, friendly and helpful. Dr. Tadolini is calm, chill, knowledgeable and always concerned for my well-being - everything a "white coat" syndrome patient like me needs. I recommend her and the office without reservation."