South Shores Auto Service 1675 South Franklin Street, Decatur, IL 62521

"Charged us 90 bucks for antifreeze when we asked them to change our thermostat on our vehicle... Instead they told us what we already knew about the car .. would recommend going elsewhere for cheaper faster service!!"

"I called to see how much it’ll be to change headlights, and of course the price of labor. I told the lady on the phone that I am not aware if it’s not bulb or the wiring and explained what the headlight would do. I told her I would drop it off to the shop and leave it there overnight, which I did. The following day she called saying it’s the bulb and gave me the price to fix it. I have ordered my own bulbs online but unfortunately they weren’t arriving on time before I was taking my car out of town on a trip. So I specifically informed her that I would be by to grab my car either that night, or the following day and I’d return her when the bulbs was in. I pull up after they had closed and my car wasn’t outside. A middle aged white guy I seen coming outside and I asked him about my car. He said it’s inside with the front bumper off. That isn’t an issue because I know you have to do that to reach my bulbs on my car, but I told him “I called yesterday saying I was coming back to get my car…” He said he had to take it off in order to know if it was the fuse or bulb. But again, I understand that, yet the lady on the phone did not say yall was going to take it off. She already gave the price. Why would she give me the price to something if she didn’t even know that’s what is was? And why would she agree to me getting my car tomorrow if knowing the bumper would be off. So me and the guy went back and forth for a little minute before I see he was getting irritated cause he felt like I wasn’t understanding. He caught himself saying “I don’t know how many-“. It’s $243.00 to put the bumper back on, something I didn’t tell them to take off… They’re clearly incompetent, and if he’s the owner that the other reviews are talking about, he’s clearly hotheaded and lacks customer service skills."

"Prices are decent. Service is great! Quality of work is excellent! As far as Integrity. They are honest, polite and a hard working group of people. I Will not go anywhere else."

"The technician that helped me out was very professional, although he had bad news for me about my vehicle (truck) the frame had severe damage that could not be repaired and was too dangerous for him to even lift the truck for safety reasons. The man felt a little bit sorry for me I would like to think and didn't charge me for inspecting the condition of the vehicle. Thank you all for doing that because it helped mentally more than you could imagine."

"They have worked on our transport bus several times. The owner and staff is very nice and helpful. The prices are fair and the work is timely. I recommend them to anyone needing work done on a vehicle! Also love getting to hang with the shop dog!"