UPMC Home Healthcare

"Terrible scheduling, they don’t always call the day before like they are supposed to. So you have no idea if a nurse will show up or not. When you call after 5:00 you get the answering service and they won’t call a nurse. They take a message and tell you they will give it to the office when they open in the morning, so too bad too sad for you. Good luck if you have to use this agency!!"

"Have had the services of Team 24 from this org for 3 yrs now. I have utmost praise for the dedication and ability of the nurses who were attending to me during my surgeries and recuperation. They were all courteous and completely able to take care of my wounds and answer questions I had. If they felt something was wrong they were in immediate contact with the surgeons office for clarification. My recovery was of great importance to them. I was given a time frame when they would see me, and they were always within 30 minutes of that time frame depending on the distance they were travelling from. On occasion it was necessary for them to adjust their schedule to meet my schedule. All the nurses were friendly, knowledgeable, cooperative and courteous. I would not hesitate using them again if needed. I highly recommend them for anyone in need of a wound care nurse."

"AGAIN THIS HAPPENS!!!!!! OMG! REALLY!!!!! If this wasn't the people insurance approved for my sister to use, WE WOULD NOT EVEN CONSIDER THEM!!! Again we were not on there schedule for our WOUND NURSE to be here ( and my sister has been stuck on a wet to dry for over 50 hrs as her wound vac malfunctioned), when talking again, with the supervisor Elaine, told " well a nurse called off today".. I am so sick of hearing excuses as to why they are not doing their jobs effciently, and professionally and having more RESPECT for their patients well being....because this is why they have a job... Maybe a change in staffing is needed and periodic check in by DR's to make sure their patients needs are being met in a professional manner."

"This Homecare is the worst!! They call the night before to schedule and if you can't accommodate them, they say you're non compliant!! My fiancé had a wound on his shoulder. The didn't send a wound care nurse, just a nurse. She treated his wound and ended up breaking open his skin on his tailbone!!! We also had a male nurse show up drunk! Twice! They did nothing! Pt and ot are not what you expect either, unless you want to just get stretched! Their scheduling is a joke! Professionalism stinks! Would never recommend this company!"

"This Home nursing is the worse. They don’t set up appts they call you night before which if you have a Dr appt they make you feel it’s your fault? I was suppose to have a nurse tomorrow on 23 sept no one called and if they call in Am I’m having a dr appt at 1 pm. This is totally unacceptable no other co does this to patients and you don’t get same nurse each time either. But not to give you Appt date each month and call night before if they call and it’s always excuses too! I don’t like this I need a 1x amonth port is nurse to flush my port or else can get infected. They also Never order your supplies They have script too yet never order any? I have to call Pharmacy each month to order them? I think it’s careless calling at night if they call you say when they’ll come next day? W out thinking you may have a dr or dental appt? This is totally unacceptable and I been putting up w this every month!"