Steak 'n Shake 3516 Monongahela Boulevard, Morgantown, WV 26505

"There’s not very much that I can say positive about my experience at this Steak n’ Shake location. Starting off with the parking lot/drive thru area, extremely too small would be an understatement. If there’s a line at the drive thru, no one can get by to get out. The building itself, extremely too small! The day I was there it was standing room only. With both of these issues alone, I don’t see how this place passed inspection to even open!! Going inside, as I mentioned before, that day the restaurant was extremely crowded, there was garbage all over the floor, most of the tables needed wiped down but people were sitting at them anyway, it was standing room only at that point. I ordered at one of the self serve kiosks. It took about 25 minutes to get my food and no one told me the milkshake machines were not working so I had to see the manager to get my money back. Their number/order system isn’t in any kind of order, you just kind of hope any pray the next order an attendant is bringing is yours. Food tasted okay for greasy, salty “fast food” but wasn’t happy that I wasn’t able to get my milkshake. It took about 15 minutes to leave the parking lot. I’m sure they will get better over time, once they can get an adequately trained staff, but I think I will just stick to Sonic if I want a good milkshake and keep my sanity!"

"We parked and dined inside. Ordering from the kiosk was easy and we didn't have to wait for a cup because they are next to the drink machine. Got our drinks and had a seat. It didn't take too long considering how busy they were. The food was good and just as we remembered it. Glad to have one around and wish them luck!"

"As with any new business, visiting in the beginning is sometimes hit or miss. Although the wait time was long, it was expected for being lunchtime on a weekend. However, once the food and shake arrived, both were exactly as ordered and tasted fresh. The food wasn't as great as other locations I remember, but the service was fantastic and I'll definitely return again soon."

"SnS was good. Smashed cheese burger with skinny fries and good coke. Chili was OK (bean heavy and not great). Traffic was crazy. Even had police watching traffic and person directing. The Secret is to dine inside. Park and go inside and order on kiosk. I’m eating in 20 minutes after getting there. Drive through takes a long time."