Kindbody - Columbus

"My Kindbody clinic was in Silicon Valley. The doctors, nurses, and staff are excellent and I am grateful for their care. Exceeded my expectations. If there is a leftover medicine and supplies donation program, I would happily contribute anything I won’t need moving forward."

"Great technicians very friendly and make you feel like a family. Very comfortable location and warm feeling."

"It's hard to separate the sadness of my personal results from my opinion of Kindbody, but for what it's worth, they seem to be fine on the medical side of things. The individuals I interacted with were all pleasant, and their office is stylishly decorated. The area I really found them lacking in was the administrative side, specifically with regards to coordinating between the medical and administrative teams. I would frequently get messages from either the admins or the nurses that amounted to "you're in X stage of your cycle, so we need to schedule an appointment for Y today" or worse, "you were supposed to have started A yesterday" when I hadn't been informed of A, and my work makes it difficult for me to drop everything and run off to a last minute appointment. Basically, you need to really advocate for yourself by actively messaging them for every stage and even if you don't think something is coming up, you need to ask, because they might just forget to tell you about it. Once you've gotten a cycle or two under your belt, you have a better sense of what to expect, but the first one feels really blind and uncoordinated. They also don't seem to get any notification for entering your period dates into the widget on their website that says it will notify your medical team, because they're always surprised if I haven't messaged directly about it, and always ask the date when I get into the office, so I am not sure what black hole that info disappears into (maybe it's broken). Once they've got the info on the medical side, they seem to proceed fine, it's the notification and response to the patient that is a little sparse, so while I don't think it had any big affect on my unfortunate outcome, the stress of the retrievals from what felt like last minute calls and not being sure what or when I needed to ask or be notified of was significant. From what I can tell, my specific clinic still seems relatively new, so some of this may be explained by them simply not yet getting into the rhythm and being used to the process themselves, so they probably deserve some grace in that regard. I hope they will improve in the future, because it's an important service, but my lifetime insurance benefits are pretty much dried up after all I've been through, so I don't know that I'll get to find out if they do improve in the future."