Quest Diagnostics

"Friendly staff, very well organized, excellent bathrooms, waiting area, and lab rooms. I would recommend the Cutler Bay location if you live within this location. Excellent service provided by staff. In and out the door less than 10 minutes."

"The technicians are excellent. HOWEVER, the TERRIBLE, TERRIBLE SLAMMING OF THE FRONT DOOR AND EVEN MORE SO, the door to go into the lab is an absolute awful, nerve wracking experience. Sitting there listening to the slamming every second, makes you want to leave. It is an awful experience, sitting there and waiting, especially if you don’t feel well and kids screaming. I complained to the “manager” again. She promised to take care of it, but I sincerely doubt it. An addition of a stopper, from Home Depot, to slow the door down and not slam it, takes a few pennies and very little time to install. Please, it is necessary that someone REALLY FIXES THIS. Thank you much!!!"

"I get my appointment after a month. When I arrive before my appointment they tell me that my doctor did not send the order internally to them, but they did not let me know before my appointment. Only when I am there. They suggest me to get my order on my own ASAP, and I do in literally 15m. They blame me (it is my fault apparently) and put me as walk-in waiting, even I say my son is not going to arrive on time to the school. I wait for 1h and only then, they told me they don’t have my test. Unbelievable. When I complaint about the lack of consideration they suddenly found one. Horrible customer service blaming the customer for the internal processes that do not work on their end."

"The nurse was awesome. Usually, I get poked on different locations just to draw my blood. She perfectly picked the right spot to poke and drew my blood like magic. Fast and painless. Thank you"