Hermès,

944 Palmer Alley NW, Washington, DC 20001, United States

"Consistently excellent experience. Everyone from my sales associate, to security, to ops manager, associate manager, and store managing director have been kind, helpful, and patient. In fact I was quite intimidated leading up to my first visit just over two years ago, as I wasn’t sure I fit the bill for what a typical client would be. I’m sure I didn’t look the part then (and not sure I even look it now!), and was treated with the same level of respect and support then as I receive today as a more established client. My SA is very knowledgeable about H history and products, which I strongly appreciate and am always keen to learn more from the SA. Given the number of negative reviews, perhaps I can provide some context to help set expectations for future clientele. Most of these points I would say apply to all luxury houses (Cartier, Chanel, VCA, Rolex etc) and are not unique to H. 1. Many luxury boutiques operate on an appt basis - either required or recommended. This to ensure clients shopping receive undivided attention and usually comes with a 1:1 ratio. Without an appointment, you will likely experience a wait, particularly on weekends and popular shopping times. This concept applies to other boutiques as stated above. 2. I’m not sure why people seem fussed with not being offered water (every visit I have witnessed water being offered to everyone, particularly those waiting in line). That said, if you need water, just ask. I don’t know any business establishment that will decline providing water freely unless their business is to sell beverages. 3. You may see SAs on their phones from time to time. They are not scrolling through SM or chatting with friends. They are managing appointments, inventory, sales, communicating with clients etc - which is critical for a business that generates sales based on client relationships. SAs are not able to bring company phones home with them-the only time they can address client inquiries or inform clients that their pieces have arrived, is during business hours. 4. Yes H does tend to prioritize high-demand pieces (including some bags) for local clients. This is the same at every H owned boutique (franchised stores may be a different story) because high demand pieces are reserved for established clients who have repeatedly been loyal to H (and it’s likely established clients are local as they are repeat business). This same concept is applied to in-demand pieces at Rolex for example, or limited edition pieces at fashion houses. It’s simply supply and demand. I wish I had known the above prior to my own experience so hopefully it will be helpful for some of you. I have visited many H boutiques around the world. Though those experiences have varied, DC has been consistently positive during every visit. It is a small boutique, so if you’re an H fanatic, DC inventory may be more of a challenge compared to a flagship boutique for example, but I’ve had great experiences with my SA going above and beyond to source pieces for me and I’m sure others would willingly do the same for their clientele."

"Let's face it, the service is hit or miss. I bought a pair of Oran Sandals, Etoupe color, a couple of weeks ago. The SA boxed them in a greasy-stained box. Disgusting! I did not have the strength or even the positive temperament to return the shoes in the greasy-stained box and ask for a new box. Disrespectful and reflective of a clerk's approach to selling rather than building a relationship-not that I would want her to ever assist me again! Hopefully, the Director of the store, or at the very least, the East Coast Regional Director reads the reviews. No one should have their item boxed in a grease-imprinted box. I left one star not for the brand, but for the experience."

"I’m sorry for the negative reviews but I’ve been this store in DC for years and everyone in this store is helpful and professional. I went to other Hermes stores in other countries but Grace is the best SA ever. She always makes everything happen. I really appreciate all your help Grace! You should make an appointment before you come though."

"Hermès CityCenterDC Review: Luxurious Experience with Good Service Hermès CityCenterDC offers a luxurious shopping experience with good service. I just stepped in to snag a gift card, and the staff was attentive and helpful. The store is fancy, reflecting the high-end nature of the brand, and the items are undoubtedly pricey. If you're looking for a premium shopping experience and high-quality products, Hermès CityCenterDC is the place to go."

"Nice. Spent over $10,000 just now. Picotin 18 was my favorite purchase. The perfume section was well displayed. Don’t just walk in, please make an appointment like a doctor visit. The sales associate will help you with your purchase needs. Very professional! Street parking is super easy and convenient. But having a private driver drop you off and wait for your shopping is the way to go."