MyEyeDr.,

961 Brodhead Road, Carnot-Moon, PA 15108

"Moon TWP says they close at 6 . I thought this was perfect since I work until 5. I arrive at 5:30 and all doors are locked. If you’re going to close an establishment early you should make people aware. I also called earlier in the day to confirm they would be open and that my $400 pair of glasses were ready since they apparently don’t call and inform patients when their glasses come in."

"I made an appointment online. I am an existing patient. Got an email confirmation and text reminder. Come to my appointment and they tell me they have no record and that I don’t have an appointment. I show them my records and they basically say oh well you can schedule a new appointment if you want. I understand things happen with technology, but there was zero empathy or effort to make this right."

"Lori and Jordan helped me and my husband with selecting our glasses and walking us through the options we had when it came to them. They were both extremely patient, kind and approachable. Most times when I ask question I feel a bit awkward maybe even being a nuisance but that was not the case. They both answered all my questions in detail. 10 out of 10"

"A sign on the desk said "#1 in customer service" and I knew then that I really did need my eyes checked. I have never met such entitled office workers in my life! I (18) brought in my 17 year old sister in for an eye exam so that she could get her contact lenses, because our previous doctor's office is closed until August. And, my God, you would have thought we were asking them to perform surgery. The women working the front desk made it a point to raise their eyebrows, roll their eyes, and soak their voices in annoyance anytime they spoke to us. I get that we're younger, but we did nothing wrong. We had our insurance card, money to pay upfront for contacts and co-pay, and I am legally an adult acting as my sister's guardian- I honestly could not tell you what the problem was! And I doubt they could either! They called us "Sketchy" to our faces, insulted our mother for not coming with us, and acted like we were inconveniencing them by expecting them to do their jobs. Whoever is in charge needs to have a serious word with the people working the front because if I were EVER caught talking to a customer the way they were talking to us (and other customers on the phones) I would have been FIRED. Even if we were being somewhat inconvenient customers due to our age, I would never expect grown women to be acting so condescending, especially in a professional setting. We left without an exam or contacts specifically because of the way these people treated us. I don't want the other employees to be negatively affected because of this review, because it sounds like the doctors here are pleasant people, but if they do not do something about these disrespectful women facing their company, MyEyeDr. should expect a decrease in business. If you are not cut out for handling customers- don't work in customer service! I've read other one-star reviews for this place, and they all say the same thing: The front desk workers are incompetent and rude."

"We traveled in from Missouri and my brother forgot his contacts at home. We called and they had his in stock and met Lori at the front desk. She gave us the 10 day contacts for free! Amazing service this place I would highly recommend."