Grifols Biomat USA - Plasma Donation Center 3840 East Main Street, Whitehall, OH 43213

"The manager is completely unprofessional, you are told when you're screened that if you want to stop for any reason you can with no explanation, after having one vein collapsed because of multiple adjustments, I was re stuck and needed adjusted again, so I said I wanted to be done. The manager tried to make me stay in the chair by instructing the phlebotomist to continue despite my trying to stop, they continued and after more complications with the machine (being nobody's fault) I told them to stop again, she was upset by my wanting to leave and told me to donate where I used to from now on, she was hostile during my efforts to stop and continued to have an attitude because I no longer felt safe donating plasma here. My advice is to AVOID THIS PLACE it's not worth the struggle of dealing with the manager if you no longer feel safe. She is completely unprofessional and hostile when not getting her way. NEVER COME HERE"

"This place needs to be shut down! Unprofessional staff! Poked me wrong each time and blamed it on me just so I wouldn’t get my first time client payout. And also left me sitting when the machine turned off for over 10 mins! Just to miss poke me again! The wait is long because the staff in the back is ignorantly slow and understaffed. Place is a joke and pure garbage! I wouldn’t recommend it to anyone. Go to the other ones and not this one! Didn’t have any issues with the one on Brice rd!!"

"One of the worst most unprofessional places I've ever been. One week somebody is cussing them out threatening to shoot up the place yet next week they're back donating saying the same threats and garbage. They will continually miss stick you and blame it on you. One time while donating my girlfriends vein blew out and they ignored her yelling for help while saline filled her arm and massively swollen. I could go on and on about how terrible they are, but maybe you have to find out for yourself."

"Rude staff. Pay keeps going down. So now for the privilege of donating plasma you get treated horribly and disrespected with pay. If I had a business and my employees were running around talking making plans to do stuff with people while over 15 people sit in the waiting room for hours on end. They should change their name to Exploitationmat USA. All they do is exploit people. Don't compensate donors and the over charge the patient who needed the medication made from the plasma. The only people actually helped by these people are themselves."

"Lately, if you go to this facility you can expect to spend 4 1/2 -5 hours of your day at this place. Absolutely ridiculous! It used to be that if you spent 2 and half hours there that was considered a long donation experience. I don't know what changed but spending 2 hours in the lobby just to be screened is insane. Then you go to the back and have to spend another hour before you're called to a bed. Once you get to a bed you have to spend another 20 min before you get stuck, then after your done you have to wait an additional 20 minutes before they unhook you from the machine. This place needs to hire more employees to handle the amount of donors they receive. I only live three minutes away from this facility but am seriously contemplating driving the twenty minutes to a different facility so I won't have to spend my entire day donating!"