Mercy Health - Canfield Primary Care

"I've been to see Dr. Vamvakis a couple times now. She's wonderful. She listens and takes her time. She answers questions patiently. Most of the staff is friendly, listen, and are all around pleasant. Elizabeth needs retrained. She talked over me, not listening to why I was calling. Then when I tried to correct her and finish explaining, she spoke over me again. Learn to LISTEN. It's a vital skill in providing service. After finally being able to speak, she just gave me a lecture about being able to put messages through on MyChart and essentially blaming me over the mix-up I was calling in about. I only needed them to send my referral over to the correct doctor. Hence why apparently it is my fault and I should have used MyChart to "avoid confusion." No, Elizabeth. People are allowed to contact the office instead of using digital tools. Get over it. Spoiler: She didn't send the correct information to the doctor. So I took her "advice" and sent it myself. Other than this interaction, I haven't had an issue with staff. I've had to contact the office multiple times, and spoken with multiple people, as we have been trying to figure out this prior auth and referral situation. Everything has been done with ease and speed. The multiple calls have been beyond anyone's control, due to the changing circumstances, rather than needing to call because someone hasn't done something (a plague in many doctors offices). Everyone else I've spoken with has been helpful and pleasant. And they've gotten their phone messages correct. Hmm. Guess it pays to listen."

"The Best"