CNY Fertility Syracuse

"If I could give 0 stars I would. A very close friend of mine has been going to CNY for fertility treatments and the lack of communication and care she receives is mind boggling. They have gone through 4 rounds, all failed. At no time during these rounds did CNY offer a different treatment plan, explain what could be happening, or have a detailed conversation about the treatments. The negative pregnancy test for the last failed round was 10 days ago from a satellite facility. My friend still has not heard from CNY for a follow up call or to notify her that her test was negative. The only reason she knows is from the local facility sending her the results. At the same time I have been going to the Mayo Clinic for IVF treatments and the standard of care difference shines a huge light on why CNY is the Walmart of IVF. You might get what you came for, you might not, but you won't get any additional guidance, knowledge, or help along the way. My first round with the Mayo failed, I had a 30 minute conversation with my IVF team on what happened and what we should do next, I was educated and involved in the decision making process. Luckily, my second round took. Even if my second round didn't take, at least I was treated like a person. It seems my friend was just a number to these people at CNY. From other reviews and her experience, if you have any kind of complicated reason why you are seeking IVF, I'd recommend going elsewhere if at all possible. Abysmal care during such a difficult time in a woman's life."

"After visiting two CNY locations with my wife, this is the best place so far. We felt welcomed and fully taken care of. About two years ago, we went through this journey and felt supported in every step of the way. Sadly, their Sarasota clinic needs customer service training."

"Updated review after finishing the whole process: Dr Crowley is so nice! The staff are almost all so wonderful. You can’t beat the price. The staff really make this place, so kind and general and patient! I think they need to hire more people to answer phones, but otherwise it really was a very nice process for an amazing price"

"You are nothing but a number here. Communication is almost non-existent. It's impossible to get someone on the phone. I had a laparoscopy with them and my "follow up appointment" was a 4 minute phone call that the doctor couldn't seem to get off fast enough. Said he would start me on a medication. Did not explain the use of the medication or potential side effects. Never even sent the prescription in. I had to contact the office to ask someone to send it in days later. In April 2023 I had a hysteroscopy D&C with them. Woke up after the procedure completely alone. No one in the room with me and no way to call staff. Had to yell until cleaning staff found me. I was in pain, crying and terrified when they brought the nurse back to me and all she could say was "oh I didn't think you'd wake up so soon." Wait times for appointments are insane. Nothing is ever on time and there is never any acknowledgement when they run over an hour behind. If you have another option do not use CNY. There is nothing patient centered about their care. No compassion. Expect to advocate for yourself for every little thing."

"We had a consult in 2022 and decided to go with another clinic. 2 years later we get a bill from collectors for this clinic. We weren’t even patients! I spent over 3 hours on the phone over the past week trying to get in touch with someone to clear this up. The patient accounts never answer the phone. I’m so annoyed with this clinic. Thanks for the hit to my credit when we weren’t even patients. I can’t believe how they treat people that actually sign on with them."