Genetics Center 211 South Main Street, Orange, CA 92868

"You don’t pick up the phone + putting those weird reasons for why I need to be referred from a primary doctor to request a test or do genetic consultation if I’m paying out of my pocket, and the front desk will not call her supervisor to talk to, this was today Tuse july 16 at 10 am"

"The doctors are wonderful, but the administration is extremely poorly run. No one ever answers the phone, which is frustrating. You have to leave a message, and they take their time getting back to you. Also, they aren't in network with a lot of insurances. Edit: Have left 3 voicemails now over the last 2 weeks regarding a simple question. No response yet. Case in point!"

"The doctors are great, but the front desk staff are very passive aggressive. I missed one appointment for a blood draw and they called and said they “HAD to tell my doctor I missed the appointment”(she did not care). I missed one call for the followup appointment and they left another message saying I “refused” to be seen by their clinic when in reality they never answer their phones or followed up on any of the voicemails I left."

"Would be much better if voicemail for pediatric department wasn't always full (I have been unable to leave messages about 3 different times). In addition, I tried the request online since I couldn't leave a message and still no one responded. The office called me over 2 weeks later probably just because I was in the system with the authorization being approved. On top of that I just received a partial refund from them and they made the check out to my daughter and not to me. Tje 5 year old didn't pay the bill. Guess I will have to call as the letter states if I have any questions, oh wait... I will say the doctors are great and very thorough, but the staffing/messaging situation is ridiculous."

"I had a prenatal appointment here. I set up my appointment by going to their website and clicking on "Request to Schedule". I received a call to schedule my appointment the same day. The day before my appointment I called their office and had to leave a message. They called me back within the hour and were very patient and friendly. My appointment the next day was at 8am. Parking was a breeze and every single staff member I dealt with was very professional and friendly. I don't normally leave reviews for doctor offices but all of these negative reviews really surprised me so I felt compelled to share my experience. My whole appointment took less than an hour and a half. I had a perfectly pleasant experience."