Geauga Women's Specialties

"This is my first pregnancy, I called in to get help with MyChart app. They told me the issue was how the office uploaded a document. I called in and spoke to Sharon. Sharon is terrible. Not helpful, talks over you. Repeats herself and talks down on you. Told me to call MyChart right away when I told her they stated the issue is with the office. She did nothing to try to figure out how the issue came about after I told her I called MyChart and they told me to call the office. Instead she told me I’m being argumentative. I recorded the call. I was simply looking for help but got nowhere. I was driving 50 min to this office because I heard good things about the Dr. But after dealing with Sharon I had to switch offices. She puts on a show when you go to the office to be nice to your face but when you need help, it’s pointless to try. So I switched to Cleveland Clinic. They are great. They know what they’re doing and their office staff ACTUALLY wants to help to resolve any questions you have. I don’t suggest going to this office. My issue has still not been resolved. Just wanted to share my personal experience."

"I went into the practice not knowing what to expect. I was a patient of Dr Mullen and Dr Usis and they both did an amazing job. The whole team is very accommodating, professional and kind. Sharon who works at the front desk is the most helpful energetic and kind person ever"

"My wife and I have been very, very dissatisfied with the staff here. With the exception of Dr. Hartup, most of the actual doctors are fine -- not exceptional, but fine (Dr. Ward does seem to be good). I'll give list a few of the reasons for my rating: - Dr. Hartup was shockingly rude and made us feel like we inconvenienced her when we came in to have our daughter. - They shut down the office from 11:30-1:00 for lunch (I don't understand why they can't operate on a rotation) and often don't return to answering the phone until well after 1:00. - Their "answering service" is a waste of money because they theoretically take a message and just send it to the office to be received whenever someone gets to it, which in our experience does not happen so we have to call again. - The apparently do not have anyone in the office who can talk with insurance providers for pre-authorization, which is something that has to be done by a healthcare provider. Save yourself the annoyance and find somewhere else to go."

"As previous reviews have noted, I like Dr. Hartup and Dr. Mullen. This is not the most progressive practice but they are willing to work with you and are kind and supportive. The front desk staff is abysmal, however. Plan on waiting 10-15 minutes on the phone to schedule an appointment. Limited office hours, fully closed on the lunch hour and they rarely take their phones back until well after 1 pm. The answering service, including over the lunch hour, is for emergencies only and cannot schedule appointments. The receptionists are always very busy and hardly ever friendly. They also do not introduce themselves by name when answering the phone. I think it is a combination of them being understaffed as well as not motivated to have good customer service."

"I've been going to this practice for over 10 years, since I was 16 years old. They have always treated me wonderfully. My previous doctor is now retired, but Dr Hartup has been fantastic. I was crushed when my previous doctor left, she always went above and beyond for me, so I was nervous when going to a new doctor. My worries were completely unfounded. Dr. Hartup is funny, personable, and listens to all of my concerns. I have seen Dr. Mullen once when my previous obgyn was on vacation, and she was very helpful too. I live on the West Side and I still make the trip out there because I love this practice. I've never experienced ridiculously long waits, as I consider half an hour to be about standard with doctor's offices these days. I always schedule my appointments months in advance, and it's always worked out. I do wish they had later hours, since I have to leave work extra early to make my appointments, but I am very happy with my service here."