Cook Inlet Housing Authority 3510 Spenard Road, Anchorage, AK 99503

"Cook Inlet Housing Authority always has friendly & knowledgeable staff when assisting our mutual clients. The young adults on my caseload leave feeling more confident & they have a sense of hope for a better future in regard to housing. The staff show phenomenal empathy & respect towards our mutual clients seeking housing assistance & they are understanding to individuals unique circumstances."

"I lost my housing one week after seeing the appt 11/20/23 due to DV incident, also went thru several CIHA staff; 1st one Marcia was amazing, left in the cold in my car over a month in Dec, issue with incarcerated family member, When VA HUDVASH got involved -approved within I hour, Veteran female, 65. One staff called me “Karen”, condescending at certifying, but complex manager is amazing!"

"The people who work there don’t know what they’re doing .. !! Went there for my application, I talked to this one lady who works there she couldn’t even look at me in the eyes ! She looked down on her table the whole time while talking to me !! Very unprofessional! & Bad customer service ! & give me that face like they don’t wanna work there !! I get it you closed at 5pm .. & you guys schedule me at 5 for my appt !!! & told me don’t know what is wrong with her computer ! Lady , that’s your problem not mine !! Waste my day I took off for this application! She promised me her Supervisor will give me a call back first thing in the morning ! They never called back!!!"

"Our landlord, charged us for carpet replacement after 6 years of staying in the apartment. We saw them remove carpeting every time someone moved. There was just a chocolate stain left in one of the rooms because of the kids. She also tried to charge us for cleaning services when we had the apartment cleaned over and over before leaving. THERE WAS NOTHING left to clean other than the carpet which was not that bad after 6 years. We had a shampooer. Plus if she already charged us for the carpet, what cleaning is she charging for? We had a death in the family and were hoping for anything back and we still have to pay CIHA just because our landlord wanted to be strict."

"Looking for Senior housing, applied on line for a property that was taking applications. Applied. Got a call and turns out I was on a list for a place I had not wanted to move to. So I had to fill out another application! Then I got a letter a month later saying it was full and I could apply to the place I stated I did not want to move to. The people in the office don't know what they are doing. Scary for a lot of reasons. Might as well rent from a private landlord."