H&R Block 3120 Denali Street, Anchorage, AK 99503

"Mr. Anthony Crider (Tony) prepared our taxes for a few years. Every year is more knowledgeable than the last. In addition, he is professional, sufficient, proficient and very kind. He actually cares about our family. Thank you. Mrs. Carlette and family"

"I went over there to do a walk- in and they had refused to help me even though there door says wake- ins are welcome."

"Horrible experience and customer service. Waited for a video call and the hr rep was late and never called and deleted all the documents in my profile. Plus they are extremely overpriced! Turbo tax is a better option."

"I trust H&R Block with my taxes and I value the insurance they offer. I believe the preparers knowledge is up yo date. I started a business this year and my preparer, knew exactly what to address to get me the best deal. Thank you to Shannon at Denali St. Office."

"***5/5/22 Made an appointment, done in less than 1 hour. They made good. Happy again. The trick is ..don't try to accomplishing it via phone, just make an in-person appointment. (If you get the call center don't even bother using them to leave messages. They are a mess.) Danita the manager is the bomb.com. She explained a lot of details. Shannon Loffer rocks. Very fast at what she does. Very personable and pleasant in-person experience. ***5/2/22 These guys are the worst in customer service and THE WORST at taxes. I've been trying to get an update since 3/31 This company literally has THE WORST CUSTOMER SERVICE EVER! No one has called me back after leaving 15 or 20 voicemails, messages, and emails. They say some one will call and they never do. Someone by the name of Sharron Loffer was supposed to call me tonight between the hours of 6:45 and 7 pm. BOOM! NO CALL AGAIN. RUN! DO NOT WALK, RUN AWAY FROM THIS COMPANY DO NOT TRUST them at all. IT IS HORRIBLE. This level of mismanagement and lack or responsibility and disservice is unspeakable. NEVER USE THESE PEOPLE. I've called the support team and call center time and time again and no one has helped NO ONE has returned any calls and my taxes are likely still not done and likely no extension filed Who knows? I don't. This is egregious. 3/31/22 Oh my gosh just drop it off or walk in and boom baby! Presto Refund-O! The tax people are awesome. Especially Crystal Taylor, Senior Tax Specialist. (Se habla Español)"