American Relocation Services

"If I can give no stars I would, this company has the most lazy and inconsiderate employees. They were trusted by the military to pack our personal belongings and it was a nightmare! They did not follow specific directions on how I wanted things packed .They were given 4 days to pack and they worked about 4 hours a day and took almost 2 hour lunches and waited to the last day to pack our household. Meaning that all our belongings were simply thrown in boxes, not wrapped properly and no proper inventory was taken. They crammed things from the kitchen in the garage and didn't use the original boxes that were provided for safe transportation. My expensive computers were thrown with garage things and not packed in a box. Many screws and bolts are lost and now my furniture cannot be built .They blasted music so loud into the night that the entire neighborhood could hear. When they were loading my items they were just throwing boxes around with not a care. During my unpack so many things are broken and lost. They made everything so stressful and I hope they do not continue to serve military families because they simply DO NOT CARE !"

"If you're looking for a bargain, don't mind if some of your stuff is broken when it gets to you, and feel comfortable micro-managing everyone throughout the process and showing a lot of force to keep people honest and prevent them from charging you for services they didn't provide, go with these guys. I will say they have very nice and professional people on the phone, fair prices, and generally good about the move, but you really have to keep them honest and track absolutely everything yourself. If one of the movers breaks a table, you have to call the main office RIGHT AWAY. If they agree they'll move your piano and charge you for piano handling services, then no one shows up that can handle the piano and almost drop it off the back of a truck, while the movers are still there you have to call and raise a stink or it'll be your word against theirs. These things happened to me."

"Staff in Anchorage was friendly and helpful. They have folks to unload and package your goods at the dock there and the office people are nice. However, when I arrived to pick up the shipment at our destination, it was not what I expected at all. Our stuff was crated, and the people at the destination acted perturbed that I had bothered them, then simply sat the 2 giant, sealed wooden crates in the parking lot and told me I could load it myself and that I had to take the crates with me (I had a 15' UHaul and the crate was nowhere near fitting-this would only go on a semi truck, if you have one of those). I had to tear the crate open, load the whole thing while they watched, then take the giant crates apart with a crow bar and load them on top of all my stuff. Didn't help that it was (literally) about 110 degrees outside. So just beware that if you have your stuff shipped in crates by this company, you should plan to bring a semi truck or at least a set of power tools and a small army."

"My husband and I received a move from ARS and it was an enjoyable and stress-free process. They showed up on time on 22 February and were ready to go to work. Three gentleman tackled all of our items in about 6 hours, and respectfully cared and packed each item correctly. We had quite a bit of high value items and there was no issue marking and packing them. We were impressed with the amount of time the guys knocked it out in, and we're overall satisfied with ARS and would recommend to anyone. Thank you for taking care of us!"