Matson
1717 Tidewater Road, Anchorage, AK 99501
Hours open
Monday:
8:30 AM - 4:00 PM
Tuesday:
8:30 AM - 4:00 PM
Wednesday:
8:30 AM - 4:00 PM
Thursday:
8:30 AM - 4:00 PM
Friday:
8:30 AM - 4:00 PM
Saturday:
Closed
Sunday:
Closed
Photos
Location & Phone number
1717 Tidewater Rd, Anchorage, AK 99501, United States
About the Business
Matson is a renowned institution located at 1717 Tidewater Road in Anchorage, Alaska, United States. With a strong reputation for excellence in the shipping and logistics industry, Matson offers a wide range of services to meet the needs of its customers. From freight transportation to warehousing and distribution solutions, Matson is committed to providing efficient and reliable services to help businesses thrive. With a dedicated team of professionals and state-of-the-art facilities, Matson is a trusted partner for all your shipping and logistics needs.
Reviews
"We used Alaska Car Transport & picked up from Matson. The warm, welcoming, positive atmosphere at the Matson office was just Awesome. Truck arrived really early with everything intact. This piece of the move went through with no issues."
"We used Alaska Car Transport who in turn used Matson. I don't know which one booked the pick-up from Frederick, MD and arranged the shipment to Alaska.. Anyway, booking was easy and they were upfront that the pick up date was just an estimate, but they'll try to get it on, or close, to the desired date of pick up. Our actual pick up date was 2 days after the contracted date which was OK because of the info given to us from the start. We paid additional money to ship about 125 lbs of "stuff" in the trunk. The company that picked up the car said he wouldn't take it with the extra weight, but after showing him the contract that we already paid for the additional weight he let it go. Though he did say the folks at the Port would just throw the stuff away..... they didn't. Our vehicle, and the extra stuff in the trunk, arrived undamaged to the port of Alaska a few days earlier that anticipated! Overall the experience was stressful, but Alaska Car Transport did a great job in explaining the process and keeping us informed via email of the progress along the way. I have no complaints."
"Was thankful to find Matson to ship my car up during February. My car arrived in anchorage without a scratch and the process was relatively simple without hiccups. I had pre-paid for the shipping service from Seattle to Anchorage, when picking up my car, I was under the impression that I would owe an additional amount for the items inside (weight), however when I arrived 2 individuals at the front desk affirmed that I was good to go. Fast forward 3 months later and I get a call from Matson stating that I indeed do still owe an additional amount. I paid the amount that same day and was not charged interest as confirmed with the representative. However, 10 days later I noticed a $1200 charge on my card from Matson in addition to the amount that I owed. I contacted the rep, at first they were unable to find the charge and then confirmed that this would be corrected. It has now been 1 month and the charge remains on my card despite multiple attempts (3 emails and a fourth today) to resolve this with Matson. My patience has run out for this situation and for the unorganized nature of the billing process."
"I shipped a vehicle through Alaska Car Transport, which apparently uses Matson for shipment. When I booked the shipment (over 2 months ago) I was asked when I needed to pick the car up. I gave the date and was given a date to bring the car to the port. As of today, Alaska Car Transport/Matson has had our vehicle 14 days and it has not been delivered to us in Seattle. We have been in Washington since the day after the car was supposed to be delivered. Each day we are paying a hotel bill and have no transportation. We have spoken to both companies and the customer service is the worst I’ve dealt with. I will never be at the mercy of either of these shipping companies again. They also have a policy that if you do not pick up your vehicle within 3 days of its arrival, they charge a storage fee per day. I’m not sure how you can plan to pick up a vehicle when they apparently can’t give a reasonable idea of when to expect the vehicle. YOU don’t be late, but they can take as long as they please."
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