Anchorage Sleep Center

"Recieved a bill for $29.95 in September of 2022 for an item purchased in 2016... I have called repeatedly for the last 3 months regarding the issue and keep being told the manager has been emailed regarding the issue. Never once in 3 months of calling has the manager been available to speak to me nor can they tell me a time they would be in the office so I could speak to them in person. Regarding the equipment purchased from them, Phillips makes outstanding medical equipment. Regarding their customer service, professionalism, and billing practices... WORST I HAVE EVER DEALT WITH. At least the individuals I have spoke with have agreed that it is ridiculous what is going on and they have been courteous in conversation. Although each time I have called and have asked for anyone of management to speak with, there is nobody available, seems like a pretty poorly ran establishment to me."

"The girls that answer the phone are pretty friendly, but the business is unreasonable when it comes to getting supplies. I needed a replacement water chamber because mine is cracked. They refuse to provide it without an appointment. The only option is the next morning, which means taking a sick day from work or waiting till June. I'm perfectly willing to make an appointment later when I can adjust my work schedule, but wanted to get a water chamber to tide me over till them. But they refused to do so. Now I'm without CPAP until who knows when. Patient safety is not their top priority. I will be finding a new provider for my CPAP needs."

"These guys were really friendly and fun to get along with. They were very informative and worked with all my questions and concerns till I was satisfied. And there were a lot. I'm lucky to have them through my insurance because these things can be expensive. Very pleased."

"The are many places of business that claim to provide various fantastic services. But places do not provide services, people do. The wonderful compassionate and empathetic people who strive to improve lives at the Anchorage Sleep Center deserve and have gained my praise and respect. They did not ask for it, but they certainly earned it. Their professional work ethics are what make this country great. I was blessed with the privilege and honor of serving this great nation of ours. While I was serving, I was exposed to the intensity of an explosion pressure wave. It’s alright, I did my job, and people like Jordan, the Dude that watched while I slept, and Shellie Howard RRT, the ones who provided me with care and compassion, make it all worthwhile. God Bless you for who you are and the services you provide; or as Elvis would say, Thank-you! Thank-you very much!"

"While a few of the employees there are great, it can only take one bad apple to spoil the batch. Having paid approximately $1,800 out of pocket over the course of three months to pay down my bill, I thought I was only $200 away from being done with paying for the c-pap and materials. It was only a few days later I received a bill for $1,000. Apparently my "deductible had reset" and the supplies they automatically ship to me cost $750????? After going into the office to discuss the situation with them, I found myself in a room with a man I'd never dealt with before. I tried to explain my financial situation to him but this guy is a straight up salesman. I could barely get a word in all while he was telling me that I definitely need these supplies and I definitely signed up for this service and he was going to get me signed up on a payment plan as long as I let them automatically debit my bank account and all of these other things. By the end of the meeting, I left there feeling like I was the bad guy because I cannot afford several hundreds of dollars worth of equipment that I don't even use. It's medicine and medicine is a business. They do not want to see you take your money back, plain and simple. They will try to sell you whatever you can and it seems like your actual health issues come second."