The Pet Stop

"After being a client for 20-some years, counting the time they were located off Tudor, I was not able to get care for my 2 kitties. I loved the care and love they gave the 3 dogs we had owned over the years, especially the time with Dr. Scott. We had a hiatus of 5 years between our dogs and these 2 kitties. This put us in the "new" client statis. At this time, they are not taking "new" clients, just new patients. I am sad that I need to find a new clinic for the kitties."

"I've been using The Pet Stop for a number of years for the dogs the rescue I worked with. Recently I began taking my own personal dogs there. The atmosphere of the clinic is the same. The response time from emails and phone calls is a bit slower than previous and definitely not as quick as I would hope, but all in all it's a solid clinic that I trust."

"Previously, I had given this Vets office a good review. But after the way they treated me today I can no longer recommend them. I have been a regular client for their veterinarian and grooming services and in 2 years of taking my dogs here I never had this issue until today. I made an appointment for our youngest poodle to have her first grooming. I was told on the phone when I made her appointment to arrive between 7 and 7:30 am and even wrote it on my calendar as I was being verbally told. I even asked the receptionist to repeat the arrival time frame to me. So as instructed I arrived roughly at 7:15am for drop off. When I arrived the door was locked and the groomer came to the door informing me I could not drop her off until 7:30. I informed him that is not what I was instructed to do when I made my appointment and was told to drop off 7am to 7:30am. A previous dog of mine had recieved over half a dozen prior groomings sessions at this facility and had never had a drop off issue before (maybe they changed their time and receptionist wasnt aware) and was always informed the same time frame for drop off for her. The groomer told me I would have to come back and he wouldnt take her. I then told him I had to get my kids ready for school and wouldn't be able to wait. So I politely said please cancel my appointment and we can reschedule with better instructions. He said I would have a $50 fee for no show. I said I am not a no show sir. I am here on time and ready to check in my dog with you. He shrugged his shoulders at me and slammed the door in my face! Highly unprofessional! Groomer had huge attitude and was rude. Normally, he has been very nice and I have trusted him around my dogs, maybe it is an off day for him? I, however, do not recommend leaving your pups alone with him. Cannot trust someone with anger issues and a short fuse working safely with your animals! Please avoid grooming services at all costs here. There are many many other highly recommended facilities in anchorage. As far as veterinarian services go for this facility. 5 out of 5 stars. The receptionist is very professional and the staff is educated on your pets needs. I have never had a negetive experience. Wait times can occasionally be lengthy but other than that veterinarian medical services are top notch!"

"NOTICE: I do these reviews to assist the Handicap ♿ community with accessibility clarity as well as to offer potential new clients to have a piece of work crafted from an actual experience form the reviewer. LETS GET INTO IT 1st off. My dog is leery of vet clinics and your may be also. We entered the facility and I was shocked at the professional environment I had entered. I thought I was at Providence Hospital but for dogs. Lol! KATIE.....was extremely friendly and she took the necessary steps to create a relationship with my buddy Skipper. He has had a lip infection for quite awhile where his lips swell up immensely and they crust over and itch causing irritation and him to scratch. This causes bleeding and open sores to exist. Also has been dealing with intense ear infections for a few years now and skin irritation. My dog usually hides behind me when a vet pulls out the stethoscope but Katie was so gentle with him that he gave her the permission to approach. His was awesome. I was impressed. I have a 2nd appointment scheduled in a week and a half with a different associate so I will see how it goes then or if I just got lucky with Katie helping us. I have included some images of our visit for you. NOTE: It takes precious time to create these reviews so if you find it helpful or entertaining in any way... I would appreciate a thumbs up to let Google know. This helps my Local Google Tour Guide status. Thanks alot and have a great day Jeremy"