Walgreens

"I was trying to fulfill a prescription at the other Northern lights store, their phone was currently off, so I called this store to see what’s going on with their phone and see if there’s another phone number I could call to refill my prescription… Well, they left me on hold for 15 minutes… After that I got a hold of a gentleman that had no idea what was going on so I think that they were just leaving me on hold for no reason.. I finally got a hold of the pharmacy over there. They said that they were going to refill his prescription so I sent my mom to go grab it and they told my mom that they had no prescription for my son and that I spoke to the other store somehow… Which I did not… I called that store asked for a manager. I tried to explain everything that was going on in mid sentence. He said let me get you over to the pharmacy, He didn’t want to listen to anything that I was complaining about with his workers… And he thought that was going to help my situation which it did not… These people need to be trained on customer service.. They finally patched me to the other store which their phone was working at that moment… And she’s going to have my prescription filled as soon as possible.. Moral of the story is that Customer should not be left on hold for 15 minutes and just being forgotten, Another thing is management should be listening to the customers on what’s going on in their store instead of just patching me through to someone I’ve already talked to, and I needed to talk to a manager at the time.."

"They close the bathrooms after they clean them. Came in after work at 6:52 pm. My five year old had to use the restroom. The lady workimg upfront was rude about it. Called the manager and they let my son use the restroom."

"After trying to call over and over again they refused to pick up. All over town it’s the same thing. Their system never works, they always lose scripts or have issues with insurance. They’re trying to mess with everyone. They don’t have a goal to help anyone. Don’t waste your time here, because I promise if you try to use their services you’ll be wasting so much more time than you would elsewhere. Fredmeyer, even Costco would be better."

"After having put up with their incompetency for years now, I’ve finally had it. The convenience of using a drive thru pharmacy that is right next to my house doesn’t outweigh the constant issues with my prescriptions. This last time I had to return to the location several times for a single prescription, which they then ended up not even having the needles required to even administer the medication. They told me to go to a different location. They then attempted to overcharge me. I told them they made a mistake- Ive never paid that much in the years of having this prescription filled. They then said it was an issue with my insurance and I need to talk with them about it. After arguing with them for several minutes, it came out that they filled and were charging me for the incorrect prescription. No apologies for wasting my time. What a joke Walgreens is an absolute dumpster fire. I will never again give them another cent of my money."