PetSmart

"This may be a long post, but it’s so important. On Tuesday Feb. 20 we took our recently adopted dog to Petsmart on Muldoon for a bath, groom, haircut, and de-matting. Before her appointment we went to them and met with the groomer we booked so she could look over the matting since it was pretty severe on her hind legs and let us know if it was something she could handle- if not we were taking her back to the vet so they could do it but we were advised to let them proceed since the groomer said it was something she could handle. I dropped her off at 4:00pm after giving her some anxiety meds and nerve blockers the vet prescribed to keep our girl calm since she’s older thinking she was in good hands. At 4:57pm I got a call from Petsmart saying they were taking our dog to the emergency vet because they found an old wound under a matte that was actively bleeding. I loaded the baby, hopped in the car, called my husband, and drove to the vet they told me they were going to on the phone. Somehow I got there before the petsmart manager and I’m glad I did. Our dog is on the older side- 12 -but is able to get out of my truck with no assistance. When the manager got to the vet, I watched him pull my dog out by the leash so quickly that she literally fell out of the car onto the asphalt and had to take some time before getting back up. We got checked in at the emergency vet, he told the receptionist what happened, and we got taken back for our girl to get looked at. I wanted to give the benefit of the doubt to petsmart because we didn’t know what was under her matting and it was definitely a possibility that there could be old wounds but I got a really weird feeling when the manager made a point to ask before we got taken back who would be covering the bill before he left. I know it’s standard procedure but there was something about the way he spoke about it that gave me a feeling in my gut that something happened. However, I still wanted to give the benefit of the doubt and wait to see what the vet said so I told him it would depend on what the vet finds and I’d give him a call once we have more information to which he agreed and went on his way. After getting looked at by the vet, it was determined the wound Petsmart “found” was fresh and showed no signs of healing. 3 staples later we were on our way home with our girl and had to follow up with our vet the next day. The emergency vet bill was covered by Petsmart without any pushback. While at the vet Wednesday Feb. 21, I found out there was another dog on their way to be seen from the same Petsmart because they had also been hurt while at the groomers. What that story is, I don’t know but I hope that dog is okay. Our dog is now on the mend but we have a lot of work to do and she’s on bed rest except bathroom breaks for the next two weeks. I’ll praise the Petsmart management in how they handled our situation- they covered the bill from the Emergency Vet and our follow up visit with our vet without argument. However, I feel people need to know to be extremely careful and wary of the grooming services at the Muldoon Petsmart and go to other groomers. Our vet had to fully shave her to ensure there weren’t other injuries hiding and to give her a fresh start so we could put in the daily work to get her comfortable around grooming instruments again. Our entire situation could have been avoided but the groomer decided to tell us she could handle something she couldn’t and our dog suffered the consequences. PLEASE PLEASE PLEASE don’t make the same mistake I did and go somewhere else if your dog needs a groom."

"I enjoy bringing my toddler and mini aussie in. It's like a little field trip for us. Employees are friendly. The facility is clean. Aisles clutter-free. We spend about 45 mins walking around looking at the fish, kitties, and the different types of dogs in the daycare. They always have the dog food we need."

"My baby girl Millie(corgi) went in to get a basic haircut and bath, I had jade and she was absolutely amazing! She did great on her haircut and she put bows in her hair which really made her look great! Above and beyond in my opinion. she takes really good care of your fur baby! 10/10 recommend jade"

"Clean place everybody was nice!! I'm from Oregon.. I just moved here this week.. so I don't know the prices here yet.. seemed like almost double to what I'm used to paying.. Staff was nice and helpful!! I will be back..."

"We got in touch with Aladka Rescue Kittens through good. They work with the pet smart on Muldoon. We were about to pick out a cat and go to Pet Smart and meet with Barb from the rescue and meet sprinkles (the cat). Barb and the staff at Pet Smart were very nice and helpful. I was a wonderful experience, and we were able to adopt Sprinkles. I highly recommend this Pet Smart and the Alaska Rescue Kittens."