Global Credit Union 310 East Northern Lights Boulevard, Anchorage, AK 99503

"I’ve tried other banks before in my life. I’m 55 and will be 56 in May and Alaska USA/Global has never failed me like the other banks. This is the best bank ever. Keep up the good work."

"Starting at 1:10 pm on a Friday, I waited 24 minutes and 27 seconds in line to see a teller. I’ve been with the bank more than 20 years under AlaskaUSA. Since becoming GlobalFCU, they seem to be understaffed. Additionally, they appear to have adopted new procedures and practices are no longer efficient. I would not recommend them anymore."

"Most experiences have been 5 star. One lesser experience from a few years ago still baffles me. $5,000 was deducted from my checking acct, due to an error by AFCU accounting. That’s not just my assessment, they admitted this and replaced the money in my account. However…since I didn’t keep $5,000 in my checking acct, the error created an overdraft and I was charged an overdraft fee. I protested and asked for a refund of the fee. AFCU refused to refund the overdraft charges, no explanation at all, just a refusal. Of course I steamed for a week or so, but finally decided that I needed them more than they needed me, so I let it go. This anniversary note just served to re-steam me for a bit."

"They arbitrarily institute nonsense policies for no justifiable reason. Why? Ever heard of customer service? Was there something different about the way I looked today than the last time I walked through the door? I won’t be walking through the door ever again. The line is always 8 people deep. The tellers are slow and unhappy. Ain’t nobody happy at this bank."

"So bad it isn’t even funny. Mocked the handicapped. Alaska USA was friendly & efficient. Global is a word-class tragedy. Rude /clueless new employees & lines beyond the horizon, on hold for hours, plus changing policies that are unannounced. 1,2,3 strikes and you’re out. I wouldn’t trust these losers with a used tissue! BTW, I’ve read the numerous complaints & save the energy for your pathetic, platitude responses for fixing your mess. This gal is going to limp away to a real financial institution."