The St. Regis Aspen Resort

"Very disappointed with management. They're running this place like a Marriott and not a St. Regis! Prior to booking my room I called this location and spoke with front desk. I asked if the 1 Bedroom Suite had a Balcony so we can sit outside. They assured me that it does. I proceeded to pay $3500 per night for the room. It took 3 hours for them to get us keys upon checkin, which was a bad experience, what's the point of emailing us in advance to ask what time we arrive? We arrived at Noon. So to make matters worse, we finally get into our room only to find out that it looks nothing like the photos on their site and it doesn't have a balcony! So i went back downstairs and explained to them that i had called prior to booking and you guys assured me that it had a balcony. She said the ones with the Balcony are not available, but they do have a regular room with a Balcony, but they would not refund the difference, which was about $1000 per night. In short, their genius solution was for me to pay for a 1 bedroom suite but get a regular room!!! I could not believe what i was hearing! Needless to say i was very disappointed and felt ripped off! What was even worse is that the manager never even bothered to come out and talk to me. I will never stay at another St, Regis or any other Marriott owned properties, and I will close out my rewards program with them. Beyond poor management."

"I would like to express my full recommendation of the St Regis hotel Aspen , The hotel it’s self has one of the most beautiful building in town , the best but I express best service with its diverse ethic staff , the hotel lobby has a wonderful setting and lounge vibes for drinks and food. The food is exaggeratedly good. Everyone in this hotel both guests and staff are so cultured and classy. I specifically want to Recommend the concierge Guru , showing outstanding service both professional and personal Maxwell Levy. This man will go all out to make a guest experience A pleasant one even if he is of duty , this man made my honey moon with my wife one of my best trips. Maxwell Levy showcases a world class service and highly recommend for any high roller looking for exceptional service"

"One of the finest hotels we have ever stayed in. The room was spacious and well appointed. The lobby bar was comfy yet elegant, with an excellent cocktail selection. And overall the staff were courteous, professional and accommodating in every respect. Not to mention you can walk to the gondola for Apex. Truly a magical experience."

"My wife and I stayed for 3 days over the new year. It was our 3rd time at the hotel over the past couple of years. We had a fantastic time. Service was great, the room was spacious and very well maintained and there was a great buzz to lounge. My wife also really enjoyed her spa treatment. Call outs to Dani, Ross and Sam. Hope everyone has a good 2024!"

"The hotel is absolutely gorgeous! The lobby is luxurious and cozy at the same time with fireplaces in just the right spots. The hotel just went through a renovation, so no worries about wear and tear. The rooms are elegant, luxurious, well-appointed, and modern. Lastly, I can't say enough about all of the staff. They are super friendly and professional. Special shout out to Kelly, the concierge, for making our stay fantastic. We'll definitely be back!"