The Alpine House

"When we arrived to check in, the receptionist was texting and did not acknowledge us for a whole minute. No “I’ll be right with you” or urgency whatsoever. The king size room was clean and a good size. I was disappointed that the fireplace didn’t work and there were only 3 dim lights making it hard to see your belongings in the evening. The walls were thin and we heard people talking & heavy footsteps in neighboring rooms. The breakfast service was good but not superb. Orange juice tasted sour and overall not much care seemed to be put into the meal. The staff were not friendly, attentive or warm. It did not meet my expectations but it was okay for two nights. A few days before check in, we received an email offering “deals” on extras like early check in, fireplace, Juliet balcony etc. It was a bit off putting given that my room included two of the offerings and seemed like they were just trying to squeeze money out of the guests…"

"Buyer Beware - Alpine House falsifies the bed sizes they advertise, you will likely be forced to walk to another hotel to check in, and will be categorically ignored when attempting to rectify any issue. A few specific things: 1) I booked a Queen sized room for an evening. The room did not include a Queen bed - it included a full/double. 2) The hotel does not staff the front desk during standard hotel operating hours. We arrived at ~6 pm, finding a placard stating to call the front desk at another hotel owned by the same company in town. When several phone calls to that front desk went unanswered, we were forced to walk to the other hotel in order to check in. 3) Outside of those issues, the room was ok. Small, certainly... I'm not sure a Queen bed would have even fit in the room. But the room itself was ok. The shower not draining was the only real thing wrong with the room. 4) Noise from the common area woke us. If sound dampening is present in the rooms, it certainly doesn't work. 5) Multiple phone calls and e-mails directly to Andrea, the manager, have gone unanswered. If you have an issue, you will simply be ignored. Long story short - stay here at your own risk. If I were you... I wouldn't."

"We live full-time about an hour outside of Jackson. We've spent a few evenings in Jackson over the years, but this was by far our most enjoyable. It was "shoulder season", so the crowds were down. The young lady that checked us in was delightful. The gentleman that prepared our breakfast was so kind and accommodating. The rooms simple but very comfortable. My wife is from Norway, so she enjoyed the decoration, knotty pine, etc. The even have a painting showing the story of the Birkebeiners skiing down the mountain saving the child-king of Norway. A definite recommend."

"We have been going to alpine house every year for ten years. Our last trip- last weekend was very disappointing. They use to be known for fantastic chef prepared breakfasts. Fresh muffins, fruit and two or three gourmet entrees. The owners daughter would be in the dining room in the morning. Not now!!! No mo muffins or pastries, no more chef prepared entrees. No interaction with a server. Just a choice of eggs, bacon or poor quality pancakes. Afternoon cookies were only available on afternoon of the three nights we stayed.. So…. They have increased room rates significantly and lowered service to where it is no longer the special place we have been recommending to all our friends. Very disappointed."