Teton Valley Hospital 120 East Howard Avenue, Driggs, ID 83422

"The vibe is awesome here, I've always had great interactions with all the employees. The doctors are personable and very knowledgeable. Every visit has been a pleasant one. I'd especially like to thank Sharon and Nick with the financial department of teton valley health in assisting me in a time of need. It's hard to find customer service like this anymore and you guys should be proud to have them on your team. I truly appreciate the help from everyone, yall are doing an amazing job."

"I have had the most frustrating experience with the billing department of this hospital. I had the misfortune of needing care for a UTI on a Saturday which meant I could only be seen by the emergency department. Huge mistake. They billed me $800 to pee in a cup, throw a dipstick in it and tell me I do indeed have a UTI. This was back in June. I was shocked at the bill but quickly got on a payment plan for what my family could afford. Another misfortune was my wallet went missing shortly after this. So I paid 2 months or so on the bill, and then had to cancel the card this automated payment was attached to. Que 10 WEEKS of calling the hospital billing department to try and get my new card on my account to continue my payment plan as scheduled. Not a single call was answered and my voicemails were never returned, however they still found the time to mail me a paper letter threatening collections and demanding I call them immediately. Finally I randomly get a hold of someone and when I say that I want to just get my old payment plan back up and running he says “you can’t pay that little. You have to pay at least x amount every month.” I told him I can’t afford that and they already approved the first plan months ago. He tells me I have to come into the office and speak with him. I then ask if I can please put $50 towards my payment that day on the phone and he says no, he won’t accept anything before I come in person. So I just start paying what I can afford manually on the patient portal every month (something I didn’t figure out I could do until this point) . I have not missed a month of paying a decent amount on this bill that I can afford in 4 months but I was still receiving collections threats via mail even though I payed them every single month at least $50, sometimes more, just whatever I could afford that month. Now all of a sudden I’m locked out of my patient portal and suddenly can’t pay for this month and may have been sent to collections. This hospital billing department is robbery and care nothing for the actual patient and their need to feed their family. Save yourself a huge burden and drive the hour to Rexburg."

"Megan, the director of the specialty clinic, is amazing! She went 1000% over and beyond to help me with an issue I was having. This isn't the first time! Every time I need help or have a question, I can always count on Megan to be there to help me to the best of her ability. Along with my Doctor, Dr. Smith, navigating through my illness is made so much easier with such a wonderful caring staff. Thank you for your excellence!"

"My husband suffered a stroke and he has received so much more care and needed therapy in this wonderful Swing-Bed program in the first two days than from 2 weeks at a large hospital. The doctors have spent much more focused time on his needs, tried new medications to help with the dizziness, and treated my husband holistically rather than just treating the acute physical stroke damages. The staff at TVH is professional, kind, caring, and very dedicated to meeting all the goals of the patient... not just putting in the Medicare set time and shuffling you on to home health care. He is receiving 3 hours of therapy every day, and they are taking the time to educate and teach so he can improve his health for the long run. From this excellent experience we can now see how he can come home again. I highly recommend this hospital."

"For an out-of-state traveler, my experience was outstanding! I went to the clinic thinking I knew my own self-diagnosis, but the doctor asked the right questions and proposed a different diagnosis. After a quick CT scan, he was right! Thank goodness! The staff that cared for me was extremely courteous and did their jobs well, and I can't thank them enough!"