Ulta Beauty,

800 East Dimond Boulevard, Anchorage, AK 99515

"Plenty of options for people on a budget, really kind service at the counter, friendly and funny staff, makes you feel good buying makeup from someone who takes time out of their day to make you smile and tell a joke. Easy returns money was refunded with 15 mins to my card."

"I dont like coming here because this store is always cluttered and messy. I was there on 12-11 to return an item around 730pm, and the line was wrapped around the travel sized items. There were 2 cashiers at the register. One of the girls checked out her customer, then shut down her register, went to hug her friend goodbye as she was leaving the store, then went to the back, which then left 1 cashier with a line of people. The girl that was left alone had a customer with an extensive transaction, and it was taking some time. I heard when she called for backup on her headset. While I was in line, I could see 3 associates gathered at the back of the store (by a door) having a conversation. One guy came to help out...eventually. The manager was MIA after she helped a customer at the online order pickup station. Although the only encounter I had with an employee was at checkout, in which he was just dry, those things, to me, reflect the environment of that location. Not somewhere I want to be. I felt bad for the young lady at the register."

"Lazy and uncooperative staff. Was told that I needed the barcode to do a pick up order. Left and came back with the barcode, staff insisted that I didn’t need it. The lazy and uncooperative staff member claimed that she couldn’t find it to the helpful staff member. So that is why she told me that she needed a barcode. I will never be returning to this location. I look forward to it closing down."

"While attempting to checkout, I was asked 3 times in a row, back to back to back “do you have a phone number you’d like to use” to who I I replied ‘I don’t have one’, 3 times in a row. This is not an exaggeration, it was extremely weird and made me very uncomfortable, I was explicitly clear ALL THREE TIMES, why would you ignore what I’m saying and continue to badger me? I know about your point system, that doesn’t change the fact that I don’t have a phone number, they then allowed the person behind me to use THEIR phone number to collect my points after damn near harassing me for mine. This location also closes unexpectedly during open hours often, there have been more than 5 times over the past year I’ve arrived at the store for all the lights to be on and the doors locked during open hours."

"I went in for a partial highlight and a trim. 5 extra inches on top of what I asked for were cut off, on top of the layers being uneven and hacked. My hair was very long before and now I cannot even pull it out of my face because of some of the short layers. There was also framing done which I did not ask for. The partial hightlights I wanted only at the ends of my hair ended up being a full highlight all over. They guarantee 100% satisfaction but I emailed the company and the kept spinning me in a loop. They asked me when I was available then never contacted me but stated there had been several attempts. Before and after pictures."