Dollar Car Rental

"Highlight: Great customer service from Sean and convenient shuttle service to/from the airport. I picked up a car from this place before a snow rolled in and unfortunately my car was trapped in the parking lot at my hotel since they don't really clean the snow. Sean came over and helped me digging the car out. He was extremely responsive and showed up within 5minutes after I called him. Overall, the service experience has been impeccable. The shuttle was more convenient than I thought. I never had to wait for too long for the shuttle and the drivers were very friendly as well."

"What awesome customer service. Sean greeted us and got us on our way in a friendly and professional manner. Seamless transport from airport to Thrifty- car was clean and Sean was amazing to deal with. We love Jackson!"

"DO NOT USE! If I could give them less than 1 star I would! I usually don’t write reviews but I’ll make an exception in this case….we purchased and prepaid this package on Expedia. Upon arrival it wasn’t even at the airport and u have to be shuttled to a place in town. Upon arrival we were asked about upgrades to which we declined, the person handling the transaction circled multiple places I needed to sign. The wanted to charge extra for 4wd or another driver…we declined both and signed the areas he instructed us too. He wanted us to sign there was no damage to the vehicle….we hadn’t even seen the vehicle at this point. He assigned the vehicle NOT upgraded and not a nice vehicle honestly. I knew from how the interaction went there would end up being an issue….from the attitude and customer service experience. When returning the vehicle with no issues I noticed a $170 charge from the company, I immediately called from the airport. They said we upgraded to 4WD…we did not! I will be disputing the charge and advise EVERYONE not to use them!! What a pain to deal with! Use the airport companies rental or Turo!! Shame on this company for scamming people & being ridiculous with fees!"

"booked my rental based on the advertised price . BIG MISTAKE. Bottom line, it cost us more and we lost precious vacation time waiting. Would it be easier and better to rent from a company having an airport location First they are NOT located at the airport but downtown. (Minimum 20 minutes away)shuttle service based on Call upon arrival Second, Although I have proof (papers) of insurance, that covers rentals , 60 years old and a credit card that also covers rentals. They obliged us to purchase their insurance at 100$ for 2 days. I told the employee that was not our first rentals, and never happened before. Reply: you have to take it…. Watch out if you go there."

"DO NOT GO HERE Shady business and not honest. We paid for and reserved a full size SUV. A lady was working on getting us setup with a full size SUV and another employee came out from the back, pulled her back to “talk to her” then they switched us into a midsize SUV and told me that it was a our “class” of vehicle. Vehicle also has significant damage."