The UPS Store

"This store was not helpful in boxing or shipping a package to Pa. Couldn't come up with the right box. 2 charges, one for boxing and one for sending. Twice the cost of a previous package a year ago. Very disappointed in this store and the young guys working there. Eventually used the UPS distribution center and a local box supply company. They were both helpful and price was much more reasonable."

"Unbelievably bad place. I try never to go in here. Needed to send a printer back without packaging. They wanted $200 to put into a box without shipping. The staff are not friendly."

"Hunter helped us return Amazon orders today and he was amazing. He went above and beyond to make sure everything was packaged correctly, when we hadn’t paid attention to how it needed to be, and was beyond kind and patient. Huge shoutout to Hunter!"

"Landon went above and beyond to help me ship a piece of artwork in the most economical manner possible. He provided a great customer experience and is a real asset to this store!"

"The staff at this UPS store are exceptionally invested in their customers’ experience not only in their store but throughout the entire shipping process. I came here a couple months ago to ship an incredibly important, original piece of artwork. Unfortunately, somewhere in California, the piece went missing. I was devastated, but the team at the Jackson Ups Store were so empathetic and invested in helping me resolve the issue, that it brought me so much peace of mind during such an upsetting event! They made me feel like I could trust them with this sensitive matter, that they would do everything in their power to right the situation. They were kind and efficient in getting UPS to pay out my insurance that I had bought for the item, and made sure all shipping costs were returned as well. Three weeks later, the piece reappeared! They called me immediately and we were able to resend the original artwork. I am so appreciative of them and highly recommend their services over other mail carriers in Jackson! John in particular was so kind and took the matter to heart. Thank you for everything! Anna"