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Hotel Captain Cook
939 West 5th Avenue, Anchorage, Alaska, United States
About the Hotel Captain Cook
Hotel Captain Cook is a luxurious and iconic institution located in the heart of downtown Anchorage, Alaska. Situated at 939 West 5th Avenue, this prestigious hotel offers unparalleled hospitality, exquisite dining options, and top-notch accommodations. With a reputation for excellence in both food and health services, guests can enjoy gourmet meals at the on-site restaurant or relax in the spa and fitness center. The hotel's prime location provides easy access to popular attractions and outdoor activities, making it the perfect destination for both leisure and business travelers. Experience the ultimate in comfort and sophistication at Hotel Captain Cook.
Photos of Hotel Captain Cook
939 W 5th Ave, Anchorage, AK 99501, United States
Reviews of Hotel Captain Cook
"I am updating my previous 4 star rating to a 1 star (to be generous). I visit Anchorage 2-3 times a year, up to 2 weeks at a time, and this is the third straight time I've stayed at the Captain Cook. The valets and the gentleman that brought in the roll away beds were the only positives I can say about this place. I've taken several hours prior to posting this to make sure I was level headed. Upon check in, all seemed to be great. We arrived to the room, to find we were given the incorrect room type but on the 15th floor. Booked a suite with 2 beds but was given one with a king. I called the front desk and requested to be moved to the same level of room but with 2 doubles instead of 1 king. The lady (putting as kindly as I can) working the front desk stated that would be no problem. We carry all of our luggage back down to the lobby. She apologized for the misunderstanding and gave us new keys. We went to our new room on the 14th floor. Again, incorrect room type (two doubles but basic room). Went back down to the front desk to be treated extremely poorly by the front desk lady. I dont know if Kara just had a bad day, had other things going on in life, or just didn't like the way we looked, but obviously had her mind on something else other than customer service. Multiple times, she asked us if we damaged the rooms twice, asking if we touched anything, if we left any of our "residue" in the room. Seeing my frustration, my family member stepped up trying to stop the situation from escalating. Kara then told us she would not reassign our rooms again. Then proceeded to book us on the 5th floor, continued to berate us and say next time we needed to learn how to read better when we booked, and talk under her breath about how "we couldn't afford the 2 bed suite anyways". She then told us she planned on charging our card extra for the hassle. I immediately stopped communicating with her and walked over to the manager. He was on the phone, on hold, during my entire conversation with him but was trying to remedy. I asked to cancel multiple times so we could go somewhere nicer and not fear fraudulent charges on my card. Not wanting to cancel, he said he could only get us back up to the 7th because Kara had given our high floor room away. While this was again the incorrect room type, he did have us roll away beds delivered. While not happy, it was enough to allow me to walk away from the berating session. I could not recommend this hotel based on the way we were treated (as poor and stupid) today. It was bad enough we are leaving first thing in the morning on day 1 of 3 even without a refund. My family does not deserve to be treated the way we were today. I hope the hotel can correct this for future guest and I hope Kara finds a way to be a happier person. The rooms are outdated. They are musty. Great views. Find something better for your hard earned money."
"Beautiful hotel with a beautiful view of the city. I booked the living room suite and it was a very nice room with plenty of space. I love the lobby of the hotel with the numerous historical artworks of Captain Cook and Alaska. The restaurants have also been great and I love the shops. The athletic club has a lot available, even a barbershop. I wasn't disappointed with anything this hotel has to offer."
"This place does a great job. Service is great, there's easy access to tasty food. There's a fully featured workout facility with lots of strength training equipment and a decent pool. Very good massage therapy on site as well. Great views. We love staying there for New Year's and getting a room that overlooks the bay where they shoot off the fireworks. Best view in town for that. Also would be good for Fur Rondy. Crow's Nest is our preferred place to go for fine dining in town as well. And they offer local/military rates."
"Rooms had everything we needed. Could not hear our neighbors. Staff is kind and helpful. Room robes were cozy. The restaurants attached to the hotel are incredibly convenient and tasty. My favorite is Crows Nest. I loved the Ladies Spa room. The staff there is incredibly kind and helpful. The steam rooms and Sauna is so relaxing. I enjoyed all the stores on the first floor. Lots of nice gift ideas and the Chocolate store is delicious."
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