JOANN Fabric and Crafts

"Was notified my pickup order was available, then waited 33 minutes in the parking lot before getting a refund and going directly to Michaels . Associates don't answer the phone even when there's 2 customers in the store and 3 associates. Michael's was quicker, and actually delivered my order when I arrived. It's interesting how slow Joanns employees are when there's next to nothing going on and no customers in the store, unmotivated and lazy"

"I stopped by when I was visiting a friend in the valley. It looks like they are getting orders in but not placing new ones. This has probably been going on for over a year, state-wide. Right now the store is just a place to sell what is left. It seems like the employees have been told to pretend there is nothing wrong. This place is trashed. I bought something out of sympathy and the sales clerk asked if I wanted to make a donation to some charity. It is beyond offensive that your store is so trashed and you are making your employees ask your customers to donate money that you will write off on your taxes."

"So many boxes on the sale floor - the short staff can’t keep up. Praying things turn around for them. The staff are polite & kind. Ty to BR, TR, OS for continued best customer service. Also store hours are 10-6"

"Staff are Always friendly and informative when you need some sewing knowledge to assist in your purchase. They know all the deals going on for the store, which changes pretty often. Make sure to download the Joann's app for coupons when you go in. A lot of options for fall plaids right now."

"The staff is knowledgeable and friendly; customers have a great time. The store is very quiet and relaxing. They are well-organized and stocked with a nice variety of high-quality merchandise. They usually have a lot of sales, clearance fabrics, and remnants. They also have books to thumb through for inspiration. Coupons frequently print at the register, and if you download the Joann's app, you'll get even more savings!"