Batteries Plus

"The staff in this store, and Batteries+ policy is great. In my business I run a lot of computers, and each one needs an UPS unit for backup power just in case. I had one go bad within the warranty window, and I was in an out with a new one in less than five minutes. He tested it, saw it was bad, looked up my business account, saw the unit was in warranty, and sent me out the door with a new one and a high five. Highly recommend Batteries+ for their great customer service."

"I ordered a replacement key for my car online. It got to Batteries Plus in Wasilla ahead of time. They called me and programmed it to my car, right away. Everything is working great."

"Never buy a battery from these people they will use whatever means necessary to escape out of a warranty when it's obviously a faulty battery So unless you want to just waste $200 on a battery that shall have a 2 year warranty Do not buy your battery from this company I Purchase my battery in April it is December they did a cold cranking amp load test and the battery does not perform the load test obviously It is a faulty battery Which they are not going to warranty if I could give them 0 stars I would.bought a battery for my car I'm April. winter rolls around and it's not starting my car very well until it just doesn't want to start it even after I charge it. so I take the battery out of my car replace it with a different t car battery . wow noticeable difference. so I take the battery in the be checked. didn't carge it, didn't warm it up figured I'd drop it off they can charge it , let it warm up and perform a load test. battery fails the load test they say so I say alright can you warranty it. they say no because it was below 10 volts @ 8volts and frozen. okay 1st this is alaska its freezing in December 2nd I had just finished trying again to start my car so of course the volts were down. even after explaining they refuse to warranty the battery, wow just blown away. good job batteries plus bulbs you may have scammed this resident out of a couple hundred bucks and sold a faulty battery but I will never spend another penny in your store and I will be sure to mention this at gatherings to try bring local awareness of your shady business practices . just think warranty the bad product send it to Duracell they give you new one you then have provided Excellent customer service. SMH at this company. In response to the owners response Claiming to call the store to speak with the manager that they actually care about customer service. So I did just that today l called and asked to speak to manager. Explained the situation and basically was repeated back the same dodgy solution to not use the warranty on battery so this response from the owner saying please contact the store we care about customer service is a flat out lie. Not only is it a lie but it is additional wasted time and energy from the customer. so not have you only screwed me out of my money and battery but now you are wasting my time Claiming that you care and to resolve something. this is unacceptable on so many levels I will next go to Yelp any other website I can find as well as continue to let people know that battery's plus is a shady store and that Walmart, auto zone , orieleys Is anywhere but Batteries Plus. Get this so I even ask the guy and says she's a manager Hey so you're telling me that had I brought my battery inside my house again let it warm up again charge it up again Is brought the battery in fully charged and then if at that point it failed the load test It would be covered under warranty? He claims yes it would be Unfreaking believable I don't eveno how that would be OK like had I taken the time but it warm up on my own charge it myself and then brought it to you you could warranty it. They also claim that any battery that falls below 12.1 V will freeze just like tap water The b******* I'm going to pick up my battery I'll leave my number for the owner to call me if he would like to resolve this there is still an opportunity to turn it around and actually have this review expressly show the customer service does matter"

"The prices, location, and store management are impeccable. Will, the Wasilla Store manager, is very intelligent, caring, and has a keen awareness of the entire store. All of the Wasilla store employees operate as one cohesive collective with a customer-oriented perspective. The management style is impressive as all the store employees show a deep respect for each other. I've purchased two batteries at this store for my personal vehicles, as well as two deep-cycle batteries for an electric train engine at a railroad museum I'm at. I've highly recommend Batteries + to friends and employer."