Wendy's,

11310 Old Seward Highway, Anchorage, AK 99515

"Went to this location for breakfast around 930am on a Saturday and at first, it did not look like the restaurant was open. The lot was empty and you could not see if the lights were on. After I started to leave, a car pulled out from the drive through. So, I went to place an order (I should have left). I wanted to order a hot honey chicken biscuit, to which I was told "we haven't had that in a while". I said "how am I supposed to know that? why is it still on the menu?" I ended up ordering the original honey chicken biscuit instead. The cashier was very nonchalant. No greeting, just told me the amount of the order, took my payment, and then handed me the food. The biscuit was luke warm and had an unpleasant aftertaste. At the least, you would think that as slow as they were, that the meal would have at least been hot."

"I never leave reviews, these guys messed up my order five times in a row now. It’s not that hard to make a sandwich without ranch on it. Just had to get it corrected again and they handed me another sandwich with ranch on it… Told him to keep it"

"First time ever attending a Wendy’s. We showed up here and expected an average fast food experience. Sub-par food, and ok service. But boy were we wrong. We were met with the most generous and kind staff who genuinely wanted to help, and the wait time was quick and easy. The restaurants atmosphere was amazing, with great music from all periods of time to entertain us. And the cherry on top was that they gave a free food, consisting of three burgers and three large fries! I would assume that this is because of this being our first time ever coming, but I’m grateful for whatever reason. I feel like I have a new pair of eyes, and I think other fast food restaurants should step up their game! 10/10! Thank you Wendy’s! —Juliet"

"I honestly don’t even know why I bother coming here, so really that’s on me. Every other month or so I come back thinking “maybe the staff has changed! Maybe this time will be better!” And I am not using hyperbole, every single time, they are out of things or get my order wrong. In the drive through today I asked for the new cob salad and the man answered “no we don’t have it” ok how about the Caesar salad “no” ok do you have any salads “uhhhh no, no, no, no, no”. Uhhh ok a Spicy chicken sandwich then. Like why in earth would you not lead with “hey, I’m sorry we’re out of salad.”?? Are you an alien?? Are you ok? He sounded so dead inside I actually felt bad for him. Then we get our food and the fries were so over cooked they were basically inedible for even the toddler. Then I opened my sandwich and saw that they either didn’t bother to add the lettuce or didn’t bother to tell me they were also out of lettuce. I don’t usually write bad reviews, but this is only the most recent example of what I noted above and I’m kind of flabbergasted that corporate has allowed this location to function at this level for this long. There a huge problem, likely somewhere in the upper management at this location because how do you explain this store always being out of things?"