Cold Stone Creamery 11432 Business Boulevard, Anchorage, AK 99577

"It's ridiculous that no matter what size you order, the same amount of mix-ins are added. For instance, if you order a quart of a flavor that has cookie dough, you get one cookie - just as when you order a smaller size like a "like it". Extra cookies are an added charge. I've never experienced this at any other location - the amount of each mix-in is dependent on the size of your order. I will keep my business at Marble Slab."

"The sweet cream is always excellent! When I order from Cold Stone I mentally prepare myself for being a little disappointed by the food or by the customer experience. Typically the service is below average and I think that is because the employees are stressed out. Not enough staff. Online orders are rarely ready for pickup and a line usually develops. I really think they can and should be better."

"Yet again tried to go to coldstone for some ice cream. Walked in. One person making online orders. Never even greeted us. After 5 minutes I asked if there was anyone to serve the customers in the actual store. He replied someone else was in the back and would be out eventually. They didn't come out and we ended up leaving. Very poor customer service. Will not be returning ever. We have a houseful of kids and use to love bringing them here to coldstone. They will not have our business any longer."

"Ice cream is good of course, but it seems miss managed. The last couple times I have gone in like an hour 15 before closing there is someone stocking and refilling toppings, someone doing online pickups and one person tending to the line out the door. Perhaps closing duties should be done after all the customers are helped….?"

"If you want ice cream then order online to pickup. We stood for 20mins and watched as they filled online orders instead of helping customers in the store. We left and went to Carrs."