JOANN Fabric and Crafts

"If you go in the store the customer service is non existent. If you order online it takes forever to get even looked at. I placed an order online and 2 weeks later it still sits in placed status. Emailed about it with no response. Come on guys get it together. With other places to go you should try to keep your customer base."

"Staff is rude especially in the fabric department and the assistant manager. She needs some training on professionalism. Don’t think it’s appropriate to be speaking about other customers on the sales floor. Love Joanns as a business and have never had an issue at any of their other locations."

"The store seems to have a nice variety of supplies, but if you need customer assistance, don’t expect them to make you feel like you’re important. They don’t smile, and when you ask a questi… they give the impression that you are bothering them. They’re especially bad in the fabric department. from the time I enter the door until the time I leave, very rarely do I have any employee treat me as though they appreciate that I am a customer. Sure hope the upper management sees this comment because I really feel it would be beneficial to your store to teach your employees good customer service skills."

"i ordered some fabric online, since my schedule is super full with work and school. but when it got to me there was obvious stains all over it. mind you, this never got to a store. there is no good excuse for it. this evening i tried to return it to the store. first i checked to make sure it was open so i wouldn’t have to waste an hour and a half traveling there. it said they close at 8pm. when i got there a couple minutes past 7, they were closed. they didn’t post that they would be closing early online, and just put up a sign on there door. not only did they give me a bad product, they had poor management with not posting it online. they wasted my evening"

"This Joann's is located in Idaho Falls Idaho. It's a nice location filled with crafts. If you enjoy knitting, woodworking, and any other types of crafting you'll love this place. There were not many works so I didn't find much help but it was a clean store filled with a lot of great stuff. I also couldn't find the notebooks which was disappointing."