PetSmart

"Terrible grooming service. The groomer was late for the appointment in the morning. Poor customer service skills and attitude, not even an apology was offered for being late. Upon pickup, on the final bill there was a $10 or $15 extra charge added. When I asked about the charge, the groomer told me that my dog was aggressive towards the blow dryer. I have a poodle that had never been aggressive in his life. I'm sure he wasn't thrilled about hot air being blown in his face (what dog would?). But this does not warrant an extra charge."

"Upon entering PetSmart in Anchorage, I was immediately struck by the cleanliness of the store. It's apparent that the staff is diligent in maintaining a hygienic environment for all the animals. The sight of empty enclosures, normally a sign of success in pet stores, was heartening—many of the smaller pets have been adopted, indicating a community actively engaging in pet ownership.The cats, lounging comfortably in their space, appeared content and well-cared for, a testament to the attentive care provided by the staff. This sense of well-being extended to the reptiles, birds, and fish, each housed in environments that seemed tailored to their needs.The parakeets, in particular, were a joyful highlight. Their vivid plumage and lively chirps contributed to a sense of vibrancy that permeated the store. Observing their interaction, it was clear they were not just well-looked-after but also thriving, a sight that any animal lover would appreciate."

"Everyone in this store is so nice and helpful! Other stores didn’t have in stock what I was looking for, I called ahead and they had it ready for me and helped me out to my car. They went the extra mile and were very friendly"

"First time doggie hotel customer for both pup and human. Both of us entered nervous and unsure, both of us left super happy and comfortable!!! My pup is anxious and cautious of new people, and he made friends with several people there!!! For him to cuddle with a new person is mind blowing!!! I called to check in on him, and just by his name, they immediately knew who he was and informed me of all his fun and play. They didn't need to look into the system, didn't need to go ask someone. They get to know your pup as an individual. They took his time to get comfy, never pressured him to interact with them till it was his idea. I do not want to leave him again, because I hate being away. But if he must stay somewhere safe and fun, this place IS the place."

"Skaya loves visiting Doggie Day Camp! She was so nervous at first, but now walks in there like she owns the place. Each night when she comes home, she is completely exhausted from playing with all her fur friends! Everyone there is so friendly and you can tell they genuinely love dogs and cats."