Cummins Sales and Service

"Delivered my truck in May 2023. Its now 7/20/23 - I have called 5 times and left a voice mail 4 times and not once has someone called me back to updated me on my truck. It would be great to even get an email to say pick it up, we are too swamped, we dont want to do the work, or anything. So I will drive over and visit."

"Cummins in anchorage did a fantastic job for a very fair price for us. Our motorhome with a ISL Cummins needed a repair and they worked us in on the same day we called and the bill was less than we expected. Thanks to Michele and Carmen in the service department and to Mathew in the shop. All were very friendly and professional."

"Took our motorhome in for engine and generator service. Change oil,filters,check belts, tires, etc. $900+. Generator had ran fine all summer, they called said generator fuel pump bad. Was mistrustful of that diagnosis, so said we would pick up motorhome after service complete. Generator now blows black smoke, lots, and wont stay running! Tire pressure never done, 4 out of 6 tires still low. Less than 10,000 miles on these tires, so seems they did not even check pressures. Taking it to a new mechanic Monday, so will see what is wrong with generator and go from there. I suppose it's possible the generator could at that very moment broken, but had worked fine all this season and last season. No excuse for tire pressure not being done. Will revise this review if new mechanic comes up with same verdict. Disappointed, to say the least."

"In and out, part was a lot cheaper than expected. Good customer service and even a follow up phone call. They surprisingly had our part in stock, and we were able to take the RV camping that weekend."

"I am on a 3 month travel plan with my class B Winnebago Travato. Yes, I had to sign up front that I would pay for trouble shoot $299. Then I was told they would have to take generator off - $580, to check it. I refused service - reasons extensive. It is within three year warranty. Then Justin Tenderella asked to talk with me. He's the service manager. He talked to the tech who said the generator ran for about 10 minutes while in service bay. So, I turned on my engine, started generator and got loads of tips from Justin about how to make my generator 'happy'. It needs a heavier load to keep it cleaned out. Just running it every month for an hour or two is not all it needs. It needs a LOAD. I stood in my unit in the parking lot while Justin took time to give me lots of technical tips for maintaining gemerator function and possible reasons for it pooping out on me last week. #1 - the engine gas tank should not be below half tank - which it might have been last week when I could not keep it running. #2 - put a bigger load on the generator than just the AC for at least an hour: microwave is a heavy load, but too brief. Use my little space heater - hot day? - plug it into the outside outlet while AC running inside. So, here I sit in Cummins waiting area, drinking their delicious coffee, while my RV generator runs in their parking lot to clean out the workings inside that generator. And assure there is nothing really wrong at this point in my travels. So, my advice - just talk to people in service department. Get all information. Have them keep you informed every step of the way what the assessment is. Tell them your ability or inability to handle a huge repair bill before service is even started. Be courteous. Listen and hopefully your service visit will go as well as mine did and you will learn some new information that no one has made clear to you before. Thanks to all who helped this morning on a beautiful sunny morning in Anchorage, AK."