Lithia Auto Body Express

"I'm returning customer with Lithia Auto body. I will never be returning again. My Durango vandalized in Nov of 2023. My Durango was running when it got there. Between dealing with my insurance company and Lithia Auto body it was nightmare. The insurance company only paid for certain parts. Lithia Auto body didn't represent me. The front desk customer service is horrible. They are not good with communicating with you. They are very unorganized. When I came in to the front desk to finish my claim. I asked for the piece of trim that goes at the bottom of my Durango. They lost the one piece that the body shop was in charge of ordering. So I never got the trim to my Durango. It was hard to get an update on my Durango. Lithia Auto body doesn't care about there customers. The GM at Lithia Auto body is a clown. He did nothing for me. I got to pay $1,000 deductible for broken Durango. I got to pay for my own tow to get my vehicle out. Keep your vehicle far away from this shop. I was mistreated and screwed over during entire process."

"Long wait for an estimate (almost a month) but friendly service. Especially appreciated Trevor's compassionate nature when I was shocked my car was a loss. He took the time to explain the extent of the damage and how it made the car unsafe. That made quite an impression. Just wish I could have known that weeks ago."

"Goodafternoon everyone all the bad reviews you hear about lithia is true.We took our mercedes for replace of hood damage from a bicycle that ran into us .we took it to lithia auto body November 11 2023 we got our suv back with a crooked hood out front light and a camera not working lithia claim it's a electrical problem. A Mgr over there refuse to hear our complaint and called the cops for no reason .the people that's been answering the phone are rude people."

"They did the body work on both of my vehicles and did an excellent job!! The only issue I had was not communicating when one of them would be completely done. Besides that great service, friendly staff and awesome repair job!!! Definitely recommend them!!"

"If I could leave no stars I would. They never answer the phone and they never call back people when left a voicemail. I called them to confirm when I would get my car back and was told it would be the next day (a Friday) but when looked at the times open online for fridays it says until 5pm but their voicemail recordings says 12pm. Now I have to wait until Monday. Without a vehicle. This wouldn’t normally be a problem but I needed my car for the weekend."