Classic Collision

"PLEASE READ BEFORE TAKING YOUR CAR HERE. I don’t really believe in reviews because anyone who has the time to write a review, probably has too much time on their hands. I do not. I am a nineteen year old, full time employee and student at the University of Alaska Anchorage. Dana Wright, the manager of this facility and his team Crystal, Taylor and my direct adjuster Xkylo are fraudulent and misleading individuals. My first car, my beloved 2015 Volvo V60 went into classic collision as a “trusted” company from State Farm. They have a Volvo certification hanging in there front lobby so I trusted them to do a good job buffing THE MINOR SCRATCHES to the front end of my car after it was SCRATCHED by another car (that was moving at 5mph!!) they deconstructed my car, and found “hidden damages” and found my engine cradle was bent and my car was totaled. I was left with no car and no way to get to work or school. Not to mention, I put my car into the shop on December 14th, and didn’t get it back till February 9th. Because I complained and questioned the legitimacy of these assertions I figured out they were lying! Dana and everyone else on your team, please know that I got a second opinion and every lie you told me was confirmed. The engine cradle was not bent and you damaged my car more somehow and then had me pay for you guys to do nothing. I can’t defame you if it’s all true! You guys are literally the worst. Please find some passion in your life and maybe consider not being terrible people. Thanks, or not, Madison C. York"

"Excellent communication. Ms. Kim Hernandez is so helpful, communicative, and professional. The entire front staff is kind, patient, and knowledgeable. Im not happy my car needed repairs, but I'm thankful their team is here to help."

"Classic Collision in Dowling in Anchorage is a big disappointment! They deserve a zero score! Accident was in December but my car drop in appointment for repair was moved several times, then finally middle of June, apparently because of ordered parts. They finally have the parts but still my car was in their shop for almost two months. When I picked up my car, my car key was broken, taped on the fob. They hoped I wouldn’t notice but it was falling apart when I turn the key to start my car! They took the serial number, a picture and said they will order to replace it and will call me. A month passed but nobody called. When I called they said “it’s been ordered and it’s coming this Friday, we will call you.” They never call! When I called in, every time, they said the same. Since September, October, November, December, January, then now February the same thing. The same lies! They also asked me to bring the key in a few times so they can take the serial number again, or the repair man is coming, etc. all excuses! Classic Collision in Dowling has inconvenience me too much! I am a very kind person, But they are liars! Crystal of Classic Collision lies to me every time I call or even in person! Until this day today, I am still using my broken key and they are still giving me the same excuse! I am telling my friends and posting in social media not to be caught in with this very unprofessional service of Classic Collision in Dowling!"

"I recently had a very disappointing experience with Classic Collision in Dowling. I called on November 21st to make an appointment for December 14th. However, when I arrived on the 14th, I was shocked to find out that they had no record of my appointment in their system. Mistakes can happen, but the way they handled the situation was completely unacceptable and unprofessional. The first lady I interacted with was polite and tried to help, but then a manager with a bang hairstyle stepped in. This lady was extremely rude and showed no willingness to assist me. I observed her treating other customers in the same disrespectful manner. Based on this experience, I will definitely not be returning to Classic Collision, and I cannot recommend this place to anyone. The lack of customer service and unprofessional behavior exhibited by the manager is simply unacceptable."

"CC Midtown worked on my Tesla Model Y. I can’t say enough good things about this shop. Dana the GM is a true pro, and so are all the others working at the shop. I found the communication to meet expectations but the best part was the work they do. Excellent job doing repairs on my car. Couldn’t be happier! 5 star all day."