NAPA Auto Parts - Alaskan Auto 10911 Big Lake Road, Big Lake, AK 99652

"Ordered a part. Went to pick it up. When I got there they accused me of attempted theft because my son already picked it up. No receipt. No email. No sales confirmation. Instead of just telling me it was already picked up they made me wait and then called me to the manager's office to view the video of my son picking it up. Big Lake store. Do not recommend"

"I called first for a parts / inventory check and my problems were resolved by a quick visit to your Big Lake store. I was originally helped on the phone by Jessica who is beyond extraordinary! And for a more technical question, Jessica forwarded me to your excellent assistant manager Vincent. He did everything in his power to make my Napa experience truly exceptional. I have never ever received such extraordinary customer service from anyone in any industry. Usually I get the warm bodies, no enthusiasm, no passion for their jobs, typical employees who occupy most auto parts stores. Please commend Jessica & Vincent for their extraordinary customer service, positive attitude, knowledge, experience and "put themselves in the customer's shoes" work ethic. They make your Big Lake store head and shoulders above your competition! I will look to these folks for any car problems / parts in the future."

"Had to purchase a new battery for my vehicle. Friendly and helpful people at this NAPA store. Note to fellow customers,... plan your battery problems, not at -20 to -30 below temperatures. It is not any fun, changing out your battery in that temp."

"The manager Vincent is always great at helping find what I need at a great price none the less with his great work ethic and customer service and support"

"A decent selection of automotive supplies and parts. Staff is always eager to help and more open than not they have the parts I'm looking for in stock. Their inventory is less than the bigger retail locations 10 miles away in Wasilla which is why I rated them 4 stars instead of 5."