REI

"It’s MLK Monday and -20. No one wants to be outside. My husband who is sick and I were desperate for help. We lost our Thule key due to our own careless ways and hoping for some help and direction. We purchased our Thule last year at REI in Bozeman so that was our first stop. The young guys at the sports shop handed us a ring of 100+ keys and said one of these keys should fit. We offered the millennials $$ to help us and due to “liability issues” they couldn't. Hard to believe but sad if true. My husband was in no condition to stand there in -20 degree weather so we opted to find a locksmith. Our angel in disguise was at Bozeman Safe and Lock by the name of Amy. I hope my son would offer more help to a bunch of senior citizens in desperate straits than these millennials did at REI. They need to hire older folks who care and willing to go the extra mile."

"Kyle , Alice and piper were amazing. They Helped me take care of a cargo box issue i was having and were all so friendly while doing so. Ive never been much of an rei kinda person but today’s service definitely changed that for me. 11/10"

"I have been a long standing and supportive customer of REI for more than 20 years. My husband worked for them for many years, and they have been a foundation in my outdoor adventures. REI was the only place my husband and I registered for our wedding. I am sad to be writing this review. Today when I stopped by to return a snowboarding jacket the interaction with the cashier was less than pleasant. John, was initially friendly until I mentioned that I would like to return the item and then he became much less friendly. His tone was demeaning. He reminded me several times that my return “could appear to some” as “taking advantage of the return policy”. Please note: this jacket had only been worn a few times and still had the tags. I informed him my husband and I have been members for a long time and understood the old and new policy regarding returns and my return was within my rights. He continues to make statements that felt pointed and left me feeling uncomfortable. I had to intentionally maintain calm but inside felt angry by the way he was treating me. I am saddened by this experience. I have not and do not take “advantage” of their return policy and understand that they have a more relaxed policy than most. One of the many reasons I love REI! I will consider other outdoor retailers in Bozeman before shopping at this store in the future. Regardless of policy the way I was spoken to was unacceptable."

"Neck gator, hat and down sweater, all for less than the sweater retail! So glad I didn't miss this smartwool sale!"

"Shopping at this REI has been just as pleasant as shopping at other stores in the chain. They have high quality items normally are reasonable some are expansive because they are higher quality then normal or will last you forever. The employees there helped with all the questions I have. Though they are not dog friendly so really the only reason I might not shop her if I have my dog or need to by something for my dog. Other then that there rewards program is pretty good and I haven’t had a bad experience to date."