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Ravalli Family Medicine
411 West Main Street, Hamilton, Montana, United States
About the Ravalli Family Medicine
Ravalli Family Medicine is a trusted healthcare institution located at 411 West Main Street in Hamilton, Montana. Our team of dedicated doctors and health professionals provide comprehensive medical care for individuals and families in the community. From routine check-ups to specialized treatments, we are committed to delivering personalized and compassionate care to our patients. Visit us today and experience the high-quality healthcare services that Ravalli Family Medicine has to offer.
411 W Main St, Hamilton, MT 59840, United States
Opening hours of Ravalli Family Medicine
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Ravalli Family Medicine
"Never again! I went in early afternoon on a Wed. I explained I was experiencing shortness of breath, that my lungs hurt, that I was coughing up green fluid. I expressed being in pain from the way my lungs felt and said I couldn't take a full breath. I was tested for influenza,covid,rsv. I was told tests were negative and that there are some yucky things going around. I asked about a chest x ray and was told to wait a few days and if I wasn't feeling better to call. By Friday morning it felt like someone was squeezing my rib cage and I was extremely sick. I called, emotional and said I need a referral for an x ray. I was sent to voice mail, so I called again and explained I can't leave a voice mail, I need an x ray, I'm very sick. I was told to give them a little while and then to head to the hospital for x ray and lab work. I waited an hour. Went to the lab and got the lab work, then I went to imaging and they said no fax had been sent. They called RFM clinic twice, no answer. So then I called and on the second attempt they answered and tried yet again to send me to voice-mail. I explained I had been waiting for x ray referral. I was told they would send it. After 4 more calls and waiting 2 more hours I drove to their office and they were conveniently closed for lunch. I waited another hour. At this point my breathing was very labored, I couldn't stop coughing and I was winded just walking from my vehicle to their front desk. They tried telling me the imaging Fax machine was broken. I told them I watched faxes coming in and the front desk attendant at imaging confirmed there was NO issue with their fax. By the time I got the x-ray I was very, very sick. I ended up straight in the ER. My lab work showed infection, my x ray showed stuff in my lungs. Due to the severity of how I was feeling and other factors they were concerned it was a blood clot in my lung. The staff at the hospital were phenomenal. Thankfully it was determined not to be a blood clot, but rather bad pneumonia. The x ray and lab work were done by 3pm on Friday and ravalli fam med called me at 2:30 pm on Monday. So, being told to wait it out after complaining of not being able to take a full breath , I got progressively worse. Then waiting 3+ hours, 6 phone calls and having to physically drive to the office for a paper referral for an x ray...I can tell you I will never step foot in that place again. I'm absolutely appalled and honestly pretty emotional over this situation. I prob will end up with a hospital bill well over $10,000. I was discarded multiple times. This is unacceptable. Honestly shameful. Do better. Be better. It's your job."
"I am sorry for those of you that have had a poor experience at Ravalli Family Medicine, however I have never had a better personal physician than Dr Brouwer. He takes the time to listen to my complaints, offers care when needed and makes suggestions when appropriate. At 76 years of age I have had my share of arrogant, detached prescription writers. My health is important to me and I prefer a Dr. who will work with me, and not just dictate to me. The staff that I have had a chance to interact with are professional and efficient."
"They never actually followed up with us. We waited 3 months after our first appointment for a follow up call . All they had to do was look at passed record (that they already had) and give my husband a call to further discuss things. Everytime we called we got told that someone would be in touch with us shortly. Never heard from them. We found a different doctor in Missoula"
"I've never left a business review before but feel the need on this one. I went to Dr Brouwer for years and he was great. Somehow over the years I got pawned off to Dr Harder-Brouwer. She never had an answer for anything, and is never in the office if you need a prescription. I told her in my last appointment I was thinking about switching providers so i could get gout medicine when i actually needed it. A year later i make an appointment when i am immobile, and the secretary calls 2 hours before the appointment they already scheduled and tell me Harder-Brouwer doesnt want to see me because I brought up switching providers. It was the most unprofessional situation I have ever dealt with."
"When literally no other doctor in the Bitterroot had any availability sooner than 2 months, Ravalli Family Medicine squeezed me in in 4 days. Shaun is my primary care provider and he is fantastic. He listens. He asks questions. He even reads the forms you fill out. It's so difficult to find a doctor that actually cares and wants to figure out what's going on with your health. Bonnie (Shaun's MA) is efficient and nice. The front desk is always pleasant and helpful. This is a nice family practice that actually takes the time to care."
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