Plains Family Medicine

"I had a medical emergency while traveling in the Plains area and went to the clinic. The receptionist, whom unfortunately I don’t remember her name but a real sweetheart and so pleasant to deal with. And then after checking in I was seen by Anna Marie Mitchell, FNP who was so kind and such a caring practitioner that I can only say that if I lived here she would be my primary care provider. Thank you so much Anna Marie. My wife and I are so grateful for the treatment and recommendations. God Bless your whole office."

"Fast, Efficient, polite and good practioner's"

"After living in Plains for 6 years and having medical care at CFV clinic I had a lapse of 2 years where I was primarily in CA. I call them to make an appointment for my annual blood draw to renew my thyroid prescription and they tell me the next appointment is a month out. I say ok, I’m running out of medication (10 days left) can I get 30 day supply until the appointment and they say, no, because we didn’t issue the last prescription and you haven’t seen us for 2 years so we can’t do that. Say what??? I’m not asking for a narcotic, been on this med for 30 years. I go to ND, call the clinic there and explain and they get me in right away, issue a prescription without the result of the blood draw without having ANY history on me whatsoever. I will be seeking medical care away from Plains from here on out. And, talked to 2 different people who said they would talk to someone and see what they could do for me and 2 weeks later I’m still waiting for a call...Bureaucracy at its finest."

"Talked with someone the day prior to going in to iron out insurance information... that was a 30 min call. The following day I show up to be seen - and the guy at the front desk takes all my information AGAIN... another 20 min. He then hands my ID back to me and says "Thank you... Have a good day." as if I was just there to iron out the insurance information that I handled the day before with someone else. "Im here to be seen. I called yesterday to get you my insurance information. The purpose of me driving here today is to be seen by a doctor." A nurse standing around in the background sneered "it's going to be a 45 minute wait"... "AT LEAST!" - Fine... She's just having a bad day I thought to myself. So I sit and wait patiently. There was one other person in there before me. As I'm siting a woman comes in with 2 coughing kids. She was the next person admitted.... then 2 more people came in... which made it 3 people and myself in the room. The other 3 people were seen - and 2.5 HOURS LATER after I've been in the waiting room by myself for days I approach the front desk... to express my concern. Im in a lot of pain... This place is criminally understaffed - and prioritize their patients in an irresponsible fashion. There is nothing professional about this office... As 3 hours of wait time approached I simply got up and left... I had other obligations... I had called the previous day to help facilitate my check in process... Just a horrible experience. Go to Missoula and see a real doctor."