Young Mazda Missoula

"Without detailing out all the service issues, it’s been a complete nightmare. Ultimately ended up having the car repurchased from Mazda due to enormous amount of time it was in the shop, MONTHS. Every issue I brought up an issue it was met with resistance and / or deemed as normal for the car. Every issue was ultimately repaired via a recall or new parts ordered. Continual need to prove myself was exhausting. Lack of proper training with techs was ultimate problem that turned into an assumption that the car was normal and I was wrong. Lemon law saved the day and thank goodness Mazda corporate had common sense and no excuses. Never again with this dealer or service."

"Was generally satisfied with the car buying process here, but extremely unsatisfied with the fact that they didn't send my title and registration paperwork to my state for TWO MONTHS, only after I called to see what the deal was Edit: Lowering review from 2 stars to 1. I wrote an email with my frustrations to members of management at the dealership and received precisely zero response. Not even a sorry or acknowledgement, just complete silence. What a poorly run organization, would never deal with again"

"When we bought our Mazda, our salesperson Jae, was excellent to work with. We had a car brought in from another dealership. Jae kept us up to date on the process of the delivery. He definitely worked with us to get the vehicle that we wanted in our price range. It even came with some free merchandise and 3 free oil changes. Jae and the Mazda sales team was very friendly and easy to work with. Thank you Jae, for your hard work.. we will definitely keep you in mind when it comes to purchasing another vehicle."

"My husband and I recently purchased a 2024 Mazda CX-50 from Young Mazda Missoula. We are located in Billings and our local dealership was not able to get this particular vehicle in stock, so wanting to support Montana, we looked to Young Mazda, secured a vehicle and sent over a $1k deposit.... Then radio silence. The first few weeks of our experience at Young Mazda were less than desirable. We were dealing with Jonathan and all contact had to be made by me, no reaching out on his behalf. After getting frustrated and not getting anywhere with Jonathan, I finally reached out to the general manager, Garrett, who then assigned us Jae and Andy with the Young Mazda Team. These three men completely changed our experience. From the moment these gentlemen took over, we had a delivery date, clarification on our purchase price, and follow up. We have had our Mazda CX-50 for about 3 weeks now and so far, so good! Jae has been following up with my husband and I weekly, and we have had follow up with both Garrett and Andy. While our experience started poorly, these men completely changed that and I would highly recommend Garret, Jae, and Andy at Young Mazda in Missoula. And if you are having any issues with them currently, reach out to one of these guys and I hope they make it right like they did for us!!! Thank you Young Mazda Missoula!!!"

"We worked with Jae today and he was extremely helpful and provided us so much information. The test drive was completely customer led and not just down the road…a true Montana experience to see if it fit our lifestyles. Jae was so kind and restored our feelings regarding car salesmen too! Great job!"