Tire-Rama

"We had a bead leak on our rear right tire. It loses 10-15 pounds pressure per day. I was using my pancake compressor two times a day to maintain 24 psi. All this happened in early November 2023. We went to the Tire-Rama store, not this store, where we bought these & other tires costing almost $2,000 over an eight year period and expected reasonable accommodations, like fix the bead leak within 2 hours. We were told that we might have it done by end of day. NOT GOOD, inadequate - should have some consideration for being an 8-year loyal customer who spent $2,000. We then went to this Tire-Rama store, arriving at 0630 and had the bead leak fixed and a tire rotation by 0745. We informed the tire guy we had a bead leak BUT when the work was completed the tire guy informed us there was NO bead leak. Inspection of the wheel that had a bead leak showed traces of sealant used to fix the bead leak. Funny stuff - tire rotation & denial of leak but indications of tire leak repair on alloy wheel - we have lost confidence in Tire-Rama. Long term customer loyalty and many dollars spent means nothing. General contempt of customers. The Tire-Rama store where we traded for years looks run down, shabby, and staffed by disinterested employees. Work environment looks sort of hazardous."

"I was able to get an appointment to repair a punctured tire the next day and I was out in 30 minutes. I had a second puncture in the same tire within 6 months and they patched it for free. Great service!"

"I called yesterday to have a screw removed from my tire as it was leaking about 5-10psi a day and asked if they had any upcoming appointment spots that I could get in and out quickly as I'm a disabled veteran with a failed spinal fusion surgery and have a son with autism and ADHD with me, and Melanie there said "yes" and scheduled me for 1pm. Unfortunately at about noon I realized my tire was only about half of the psi it should be and I called and apologized and let her know I had to wait on someone to bring me a compressor and asked if I should reschedule, but she said it was okay and that "she'll be there until 6pm. I waited and watched for an hour and a half and asked if I could get a time estimate as I was in major pain and my son was having a hard time, and was told ,"we are JUST about to get to it"(with a smirk)There were several employees in the bay and not one single vehicle or customer left! I was the only person (with my son) in the shop waiting for that hour and a half. I would have happily and understandably rescheduled, but you take the entire day (it does take that much planning when you are single, disabled and have a child with a disability) just to be "taught a lesson" by a disgruntled employee for something out of my control. This petty behavior is going to get a review at every place I can find, so no one else has to have something similar happen to them. I know getting a screw out of a tire isn't a big ticket item, but please just communicate with customers instead of taking it out on them. I'm certain none of my family or friends will be visiting again either."

"Had an appointment to pick up a trailer and on route we picked up a screw in a tire. This location has always had amazing service, but we were on the other side of town so we tried the tire shops closer to us. That was a mistake, we should have just come here first. When everyone else in town told us it would be hours or days to fix a simple flat tire, these guys got us taken care of in under 30 minutes. They didn't try and give us excuses of how busy they were, or sell us services/repairs we didnt need. They just greeted us with a smile, took the vehicle in, fixed the tire and got us the road again, with the amazing customer service they always have. Bring your vehicle here and they will treat you right."

"We live 2 hours from Missoula and find it very difficult to get our tires rotated when they only take first come first serve customers. However I was hopeful when I called Downtown to try and get on a schedule. They told me they have a list of tire rotates for the day and I was #6. He told me approximately what time to show up and I did to only learn that it would be another 2-3 hours. I have errands to run so I checked with every other store in Missoula to find out they had 3-4 hours wait. What are out of town customer suppose to do? We have gone to Helena where they actually make appointments for a tire rotate. I guess we won’t be coming back to Missoula."